NITTUSHA CHANKUR
Quatre-Bornes
Summary
Front office assistant/Guest relation officer with 2+ years of experience at the Sands Suites Resort and Spa Hotel assisting guests to achieve the best customer satisfaction, maintaining the utmost confidentiality. I've been nominated twice as employee of the month and nominated twice as the front of the house. Currently Guest Service agent senior with 3 years of experience working on MSC cruise line.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Guest Service Agent
MSC Cruises
10.2019 - Current
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Assisted in training new Guest Service Agents, ensuring adherence to company standards and protocols.
- Coordinated with other departments to address specific guest requests or requirements in a timely manner.
Front-Office Assistant/ Guests Relation Officer
Sands Suites Resort And Spa Hotel
06.2017 - 08.2019
- Welcome and registers hotel guests, explaining the accommodations and establishing credit or other method of payment
- Checks guest out of the hotel, preparing and explain the bill
- Responds to a wide variety of guests by accurately assessing the guest needs/request and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all policies of Sands Suites Resort & Spa.
Education
GCSE -
Swami Sivananda State Secondary School
Bambous, MauritiusDiploma in Tourism and Hospitality Management -
Rushmore Business School
Sheffield School of Accountancy and management
Front-Office -
Ecole Hôtelière Sir Gaëtan Duval
01.2017
Skills
- IT proficient
- Good written and spoken communications skills
- Friendly and professional telephone manner
- Knowledge of basic bookkeeping processes
- Administration and customer service skills
- Self-management
Certification
- Internet and Computing Core Certification (IC3) Programme
- Winner as employee of the month award- OCTOBER-NOVEMBER 2017
- Winner front of the house-2017
- Winner as employee of the month award- AUGUST-SEPTEMBER 2018
- Winner front of the house-2018
- Certificate of completion-2019 Diploma in Tourism and Hospitality
- Certificate of completion-August 2023 in Operational approach Human resource management
Personal Information
Date of Birth: 01/06/97
Timeline
Senior Guest Service Agent
MSC Cruises
10.2019 - Current
Front-Office Assistant/ Guests Relation Officer
Sands Suites Resort And Spa Hotel
06.2017 - 08.2019
GCSE -
Swami Sivananda State Secondary School
Diploma in Tourism and Hospitality Management -
Rushmore Business School
Sheffield School of Accountancy and management
Front-Office -
Ecole Hôtelière Sir Gaëtan Duval
Similar Profiles
Alexa SerranoAlexa Serrano
Assistant Waiter And Sales at MSC CruisesAssistant Waiter And Sales at MSC Cruises
MATTHEW WILLIAMSMATTHEW WILLIAMS
Customer Service Manager at MSC CruisesCustomer Service Manager at MSC Cruises
Daya Nand Daya Nand null
Restaurant Manager / Asst. Maitre'D Hotel at MSC CruisesRestaurant Manager / Asst. Maitre'D Hotel at MSC Cruises