Nitisha Bholah
Social Welfare Centre Lane, Petit Raffray
Summary
Always trying to learn something from new experience, as there are everlasting opportunities for self-improvement –both professionally and personally.
Overview
11
11
years of professional experience
Work History
Steward
Metro Express Ltd
10.2019 - Current
- Assist in the daily good function of overall operation.
- Conduct station checks and security checks.
- Assist passengers at station and to passengers related issues.
- Assist in detrainment of passengers and ensure safety.
- Attend to cash collection and ticket enquiries.
Front Office Shift Leader
Le Meridien Hotel
05.2015 - 10.2019
- Motivated staff by setting goals, providing ongoing feedback and rewarding and recognizing employees.
- Processed check-ins and check-outs, created reservations and processed special requests.
- Drove sales and maximized revenue by up-selling rooms and amenities.
Guest Relations Officer
Le Meridien Hotel
09.2014 - 05.2015
- Responded to incoming guests, telephone calls and email inquiries.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Receptionist
Le Meridien Hotel
02.2012 - 09.2014
- Greeted incoming visitors and customers, providing friendly and knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Education
Higher School Certificate - Science
Friendship College Girls
Goodlands11.2010
Skills
- Opera system proficient
- Marriot Global Source proficient
- Starguest proficient
- Detail oriented
- Great team worker
- Valid private car driving license
- Good communication skills
Reference
Mr KHODABOCUS Ahmad
Guest Relations Manager and Lobby Manager
Le Meridien Hotel
Timeline
Steward
Metro Express Ltd
10.2019 - Current
Front Office Shift Leader
Le Meridien Hotel
05.2015 - 10.2019
Guest Relations Officer
Le Meridien Hotel
09.2014 - 05.2015
Receptionist
Le Meridien Hotel
02.2012 - 09.2014
Higher School Certificate - Science
Friendship College Girls