Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Nitisha Bholah

Social Welfare Centre Lane, Petit Raffray

Summary

Always trying to learn something from new experience, as there are everlasting opportunities for self-improvement –both professionally and personally.


Overview

11
11
years of professional experience

Work History

Steward

Metro Express Ltd
10.2019 - Current
  • Assist in the daily good function of overall operation.
  • Conduct station checks and security checks.
  • Assist passengers at station and to passengers related issues.
  • Assist in detrainment of passengers and ensure safety.
  • Attend to cash collection and ticket enquiries.


Front Office Shift Leader

Le Meridien Hotel
05.2015 - 10.2019
  • Motivated staff by setting goals, providing ongoing feedback and rewarding and recognizing employees.
  • Processed check-ins and check-outs, created reservations and processed special requests.
  • Drove sales and maximized revenue by up-selling rooms and amenities.

Guest Relations Officer

Le Meridien Hotel
09.2014 - 05.2015
  • Responded to incoming guests, telephone calls and email inquiries.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Answered guest inquiries and provided information regarding hotel services and amenities.

Receptionist

Le Meridien Hotel
02.2012 - 09.2014
  • Greeted incoming visitors and customers, providing friendly and knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.

Education

Higher School Certificate - Science

Friendship College Girls
Goodlands
11.2010

Skills

  • Opera system proficient
  • Marriot Global Source proficient
  • Starguest proficient
  • Detail oriented
  • Great team worker
  • Valid private car driving license
  • Good communication skills

Reference

Mr KHODABOCUS Ahmad

Guest Relations Manager and Lobby Manager

Le Meridien Hotel

Timeline

Steward

Metro Express Ltd
10.2019 - Current

Front Office Shift Leader

Le Meridien Hotel
05.2015 - 10.2019

Guest Relations Officer

Le Meridien Hotel
09.2014 - 05.2015

Receptionist

Le Meridien Hotel
02.2012 - 09.2014

Higher School Certificate - Science

Friendship College Girls

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Nitisha Bholah