Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Nishee bye Itteea

Moka,Mauritius

Summary

Dynamic professional specializing in customer satisfaction and client acquisition, utilizing Salesforce expertise to drive business growth. Proven ability to manage staff performance and foster team collaboration under pressure. Multilingual in English, French, and Hindi, enhancing communication across diverse markets. Focused on developing sales support strategies and building long-term client relationships through active listening.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Hard-working Salesperson with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Enthusiastic salesperson with 3 years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares knowledge to achieve results.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work history

Senior customer service executive

Croissance Global Services Ltd
Ebene cybercity, Mauritius
03.2022 - Current
  • Trained and mentored Customer Service Associates to exceed department KPIs consistently.
  • Collaborated with sales team to identify upsell opportunities and achieve sales targets.
  • Fostered positive relationships with customers through effective communication.
  • Conducted training programmes to enhance employee product knowledge.
  • Actively listened to provide accurate information and optimal solutions.
  • Enhanced team morale through regular feedback sessions.
  • Worked closely with colleagues to resolve problems efficiently.

Customer service representative

Accenture
Ebene Cybercity, Mauritius
11.2021 - 02.2022
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Collaborated with sales team to maximise product visibility and sales.
  • Completed transactions to replace or exchange defective items.

Education

ACCA LEVEL 1 - Accounting

London College of Accountancy
Ebene Cybercity, Nexteracom
01.2019 - 06.2019

Certificates - Accounting and Finance

Professional Skill Invest Ltd
Ebene Junction Cybercity
04.2020 - 07.2020

O-Levels -

Bhujoharry Quartier Militaire
Mauritius
04.2001 - /2015

A-Levels -

Mauritius College Girls Department
Mauritius

Skills

  • Patience under pressure
  • Resilience during setbacks
  • Customer satisfaction enhancement
  • Salesforce mastery
  • Fluent in multiple languages ( English, French, Hindi)
  • Staff performance management
  • Client acquisition
  • Active listening
  • Team collaboration
  • Sales support

Affiliations

  • Cooking, reading, painting and singing
  • Enjoy meeting people and make new friends
  • Animal lover

Timeline

Senior customer service executive

Croissance Global Services Ltd
03.2022 - Current

Customer service representative

Accenture
11.2021 - 02.2022

Certificates - Accounting and Finance

Professional Skill Invest Ltd
04.2020 - 07.2020

ACCA LEVEL 1 - Accounting

London College of Accountancy
01.2019 - 06.2019

O-Levels -

Bhujoharry Quartier Militaire
04.2001 - /2015

A-Levels -

Mauritius College Girls Department
Nishee bye Itteea