Niole Jean Alain

• Worked with front desk to respond promptly to all guest requests.
• Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
• Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
• Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
• Providing all staff with printed work sheet on a daily basis.
• Responded to guest request phone calls and monitored completion status of all requests.
• Coordinated babysitting services for hotel guests, including arranging taxis as needed.
• Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
• Placed orders for housekeeping supplies and guest toiletries.
• Served as a liaison between the housekeeping department and front desk staff, facilitating clear communication regarding room statuses and guest requests.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Chose employment at a prestigious hotel to cater to upscale clientele demands.

Acquired comprehensive knowledge of customer service principles, room cleaning protocols, and effective team collaboration.