Niloafer Chetty
Rose-Hill
Summary
Dedicated French Teacher with passion for promoting cultural literacy. Expert in French grammar and dialect distinctions. Offering 15 years of experience in developing and implementing lessons both online and in classroom. Enthusiastic French Trainer working to help students develop and maintain goal-oriented study habits for consistent academic success. Equally skilled at one-on-one and group lessons using adaptable teaching strategies for different types of learners. Accustomed to both in-person and online instruction for flexibility and multimedia integration to maximize lesson engagement.
Overview
6
6
years of professional experience
Work History
Corporate French Trainer
GoFluent
10.2022 - Current
- Deliver lessons for all levels, from absolute beginners to advanced levels.
- Define learner's needs together and assess the students to ensure the best progress of each individual and all groups.
- General French Lessons and Business French Lessons in companies with an emphasis on specific vocabulary related to your sector (finance, legal, fashion, sales, etc.) depending on learner's needs.
- My lessons follow a communicative approach that allows students to develop their conversational skill whilst getting a strong foundation in grammar.
- Developed comprehensive lesson plans, ensuring a balanced approach to grammar, vocabulary, pronunciation, and culture.
- Incorporated multimedia resources into lessons to provide diverse learning experiences for students with different learning styles.
- Enhanced learner's fluency in French by incorporating immersive language activities and real-world scenarios into lessons.
- Organized engaging conversations about cultural events, fostering a deeper understanding of the language and its cultural context.
- Increased learner confidence by providing regular feedback and tailored support to address individual needs.
Human Resources and Communication Trainer
Datamatics
08.2021 - 09.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Delivered Human Resources Foundation Course, Communication foundation course, Administration courses for secretary and receptionist.
- Evaluate learners to check progress.
- Prepare learners for the exams.
- Help learners develop their professional skills.
Technical Customer Service Representative
Stella Telecom
08.2019 - 07.2020
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
- Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
- Boosted customer retention through timely resolutions of complex issues and diligent follow-up communication.
- Developed strong relationships with clients by consistently providing exceptional service and technical expertise.
- Streamlined processes for increased efficiency, resulting in faster response times and improved customer experience.
- Collaborated with team members to develop new strategies for optimizing technical support services.
Customer Service Representative
Concentrix
07.2018 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Diplôme Approfondi De Langue Française (DALF C2) - Teaching French As A Second Or Foreign Language
Alliance Française
Mauritius12.2022
Cours Professionnel - Communication
Alliance Française
Mauritius09.2021
No Degree - Relations Publiques Et Négociations Commerciales
Alliance Française
Mauritius09.2021
Higher School Certificate - Language Arts Education
Dr Maurice Curé State College
Mauritius11.2010
Skills
- Oral Communication Skills
- Written Communication Skills
- Interactive teaching methods
- Collaborative Teamwork
- Pronunciation coaching
- Multitasking
- Individualized Learning Plans
- Language Assessment
- Continuous professional development
Languages
French
Native language
French
Proficient
C2
English
Proficient
C2
Mauritian Creole
Proficient
C2
Timeline
Corporate French Trainer
GoFluent
10.2022 - Current
Human Resources and Communication Trainer
Datamatics
08.2021 - 09.2022
Technical Customer Service Representative
Stella Telecom
08.2019 - 07.2020
Customer Service Representative
Concentrix
07.2018 - 08.2019
Diplôme Approfondi De Langue Française (DALF C2) - Teaching French As A Second Or Foreign Language
Alliance Française
Cours Professionnel - Communication
Alliance Française
No Degree - Relations Publiques Et Négociations Commerciales
Alliance Française
Higher School Certificate - Language Arts Education
Dr Maurice Curé State College
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