Nilesh Gunoo
Melrose
Summary
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Quick Service Attendant
Virgin Voyages
06.2022 - 12.2022
- Maintained clean and orderly work station.
- Built trustful relationships with customers to encourage return visits.
- Facilitated sales of services and goods.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Responded to all customer inquiries thoroughly and professionally.
- Educated customers about brand to incite excitement about company's mission and values.
Butler
Four Seasons
06.2020 - 04.2022
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Inspected all cleaning and household tasks for alignment with quality standards.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Trainee Butler
Four Seasons
06.2019 - 05.2020
Waiter
Four Seasons
06.2018 - 08.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Trainee Waiter
Four Seasons
06.2017 - 05.2018
Education
National Certificate Level 3 - Villa Services
Mauritius Institute Of Training Development
Mauritius09.2020
National Certificate Level 3 - Restaurant And Bar Services
Mauritius Institute of Training Development
Mauritius09.2018
Skills
- Payment Processing
- Facility Management
- Critical Thinking
- Safe Chemical Handling
- Guest Experiences
- Service Quality
- Safe Work Practices
- POS Systems
- Food Allergies
Languages
Creole
Native language
English
Proficient
C2
French
Advanced
C1
Timeline
Quick Service Attendant
Virgin Voyages
06.2022 - 12.2022
Butler
Four Seasons
06.2020 - 04.2022
Trainee Butler
Four Seasons
06.2019 - 05.2020
Waiter
Four Seasons
06.2018 - 08.2019
Trainee Waiter
Four Seasons
06.2017 - 05.2018
National Certificate Level 3 - Villa Services
Mauritius Institute Of Training Development
National Certificate Level 3 - Restaurant And Bar Services
Mauritius Institute of Training Development
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