Nikhita Luximon Seelumbur
Quatre Bornes
Summary
A highly driven professional with 5+ years' experience in financial services, collections, and customer care management. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven ability to improve workflow efficiencies while maintaining high standards in customer service. Successful in reducing bad debt write-offs.
Overview
7
7
years of professional experience
Work History
Senior Billing Associate
VISTRA
06.2022 - Current
- Coordinate, supervise and review the accounts receivable and billing tasks
- Coach, guide and provide assistance to juniors and newcomers
- Ensure the timely and efficient production of AR services
- Work closely with Account Managers to help in raising monthly invoices and WIP (timesheet)
- Review and approve draft invoices
- Provide assistance to credit controllers for client account reconciliation
- Assist Credit Controllers in decreasing the provision for bad debt
- Collate relevant data for reporting purposes
- Handle audit queries sent on a quarterly basis
- Review and process cash receipt
- Help in decreasing Unmatched Cash
- Handle the migration process from legacy to ERP
- Establish policies that follow customer service best practices while ensuring customers submit payments on time.
- Monitored customer accounts to identify and rectify billing issues.
- Processed and verified invoices to secure accuracy of billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Monitored outstanding invoices and performed collections duties.
Billing Associate
VISTRA
05.2021 - 05.2022
Accounts Receivable Specialist
Anheuser Busch InBev
09.2018 - 05.2021
- Ensure that Cash Receipting and Cash Allocation is done on time
- Carry out billing, collection and reporting activities to specific deadlines
- Perform customer account reconciliation of Key Account and
- Distributors
- Monitor customer account details for non payments, delayed payments and other irregularities
- Preparing and sending Overdue and Credit Limit Report on a weeklybasis
- Preparing Provision for Bad Debt Report on a monthly basis
- Preparing and sending Statement of Accounts on a weekly or monthlybasis
- Direct contact with customers for collection purposes via emails and telephone
- Investigate and resolve customer queries
- Responsible in tracking KPI for Uganda, Namibia and Tanzania
- Handling and preparing minutes of meeting for Credit Committee
- Meeting
- Working on New Contract Creation and performed amendments when required
- Reviewed contracts, proposals, and waivers to maintain accurate and up to date billing.
Junior Accountant
Winners
03.2017 - 07.2017
- Reviewed general ledger entries for accuracy and completeness
- Performed month end account preparations for pre payments, accruals, profit and loss and balance sheet
- Filed and archived financial statements and accounting files
- Conducted daily cash flow analysis to better understand company performance.
Education
MBA - Finance
Heriot Watt University
United Kingdom12.2024
Bachelor of Science - Banking and International Finance
University Of Technology
09.2018
ACCA -
London College of Accountancy
01.2016
Skills
- Adaptability
- Fast Learner
- Flexibility
- Team Work
- Handling Pressure
- Customer Service Skills
- SAP Knowledge
- Leadership Skills
Additional Information
- Well versed with Financial Software like SAP, Syspro (6.1 and 7), IBIS, Sage 50, Quickbooks, AS400, Viewpoint, APS
- Well versed with Microsoft Office (Word, Excel, Powerpoint and Outlook)
- Sound knowledge of using ODBC and PowerBI
- Fluent in both French and English
Timeline
Senior Billing Associate
VISTRA
06.2022 - Current
Billing Associate
VISTRA
05.2021 - 05.2022
Accounts Receivable Specialist
Anheuser Busch InBev
09.2018 - 05.2021
Junior Accountant
Winners
03.2017 - 07.2017
MBA - Finance
Heriot Watt University
Bachelor of Science - Banking and International Finance
University Of Technology
ACCA -
London College of Accountancy
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