NICOLAS CÉDRIC L'ESPERANCE
Souillac
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Officer (Rooms)
Anantara Iko Mauritius Resort & Villas
11.2023 - Current
- Implement and maintain quality assurance procedures withing Rooms Division
- Conduct regular inspections of guest rooms, public areas, and facilities to ensure compliance within established standards
- Monitor guest feedback and reviews related to rooms and housekeeping services
- Collaborate with the learning and development department to develop and deliver relevant training programs
PR/ Social Media Coordinator
Anantara Iko Mauritius Resort & Villas
11.2021 - 11.2023
- Work on the PR plan with DOSM and action accordingly through proper follow up with corporate team and stakeholders including Press release, marketing content
- Hosting and follow up for all press and media visits including bloggers, journalist and influencers
- Manage all Social media accounts of Anantara Mauritius including Instagram and Facebook
- Be the Brand Guardian and ensure all collaterals and content including flyers adverts and F&B menus are on brand and updated.
Receptionist/Night Auditor
Dinarobin Beachcomber Resort & Spa
10.2018 - 08.2021
- Welcomed guest upon arrival at the hotel, assist guest for the check in and check out formalities
- Answered and directed incoming calls using multi-line telephone system
- Maintained professional tone at all times, including during peak rush hours
- As a Night Auditor, ensured that everything is going well in the hotel during the night shift
Receptionist/Night Auditor
Riu Le Morne Ltd
10.2016 - 09.2018
- Assisted guest upon arrival and upon check out formalities
- Ensured that every guest is well settled by a regular courtesy call
- As a Night Auditor, ensured that everything is going well in the hotel during the night shift
- That every problem or any complain are reported to the management team the following day in a professional and well written mail.
Restaurant Waiter/Room Service Attendant
St Regis Mauritius Resort
05.2014 - 09.2016
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Operated POS terminals to input orders, split bills and calculate totals
- Provided exceptional service to high volume of daily customers.
Commercial Officer
Anglo-Mauritius Swan Group
02.2014 - 03.2014
- Dealing with small and medium enterprises (B2B)
- Working with clients, partners and subcontractors
- Review and approval of tenders to allow submission.
Education
Certification - Journalism
Ecole De Journalisme De L'ocean Indien
Mauritius01.2014
School Certificate (Cambridge Examination) -
Keats College
Chemin Grenier, MU11.2011
Skills
Customer assistance and interaction
Hospitality services
Team collaboration
Administrative skills
Fluent in English and French
Oral and writing communication
Meticulous and organized
Listening skills
Attention to Detail
Honors And Awards
- Nominee Achiever of the month Sales & Marketing Department Anantara Iko Mauritius Resort & Villas Year 2022
- Certificate of Merit as Employee of the Month Front Office Department, Riu Hotels & Resort year 2017.
- Nominee for the Most Valuable Player (MVP Award) Front of the House Food & Beverages Department, St Regis Mauritius Resort year 2016.
- Jurys Award - Finals of the MSPCA public speaking competition 2011
References
Jenna Perrier, Director of Sales and Marketing, Anantara Iko Mauritius Resort & Villas , +23057482452 jperrier@anantara.com
Yvon Eleonore, Front Office Manager, Dinarobin Beachcomber Golf Resort & Spa, 52536852, fom.di@beachcomber.com
Steeveland Duc, Front Office Manager, Riu Hotels and Resort, +23057330210
Hobbies and Interests
- Keep me updated on emerging technology trend
- Passionate in criminal's investigation, wild life and historical Egypt documentaries.
- Scouts activities
- Has successfully completed the requirements programme; Youth Engaged in Service (Initiative of the British American Investment BAI) in December 2009.
- Has satisfactorily completed a Police Service Course on July 2009(Ministry of Youth and Sports in Collaboration with The Police Training School).
Certification
Supervisory Development Series
Minor Hotels 2024
Timeline
Quality Officer (Rooms)
Anantara Iko Mauritius Resort & Villas
11.2023 - Current
PR/ Social Media Coordinator
Anantara Iko Mauritius Resort & Villas
11.2021 - 11.2023
Receptionist/Night Auditor
Dinarobin Beachcomber Resort & Spa
10.2018 - 08.2021
Receptionist/Night Auditor
Riu Le Morne Ltd
10.2016 - 09.2018
Restaurant Waiter/Room Service Attendant
St Regis Mauritius Resort
05.2014 - 09.2016
Commercial Officer
Anglo-Mauritius Swan Group
02.2014 - 03.2014
Certification - Journalism
Ecole De Journalisme De L'ocean Indien
School Certificate (Cambridge Examination) -
Keats College
Supervisory Development Series
Minor Hotels 2024
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