Nick Jean Michel HAREL
Port Louis,PL
Summary
Dynamic Client Services Officer at ABC Banking Corporation with a proven track record in client relationship building and problem resolution. Enhanced customer satisfaction through effective communication and training initiatives. Skilled in data entry and multitasking, I foster collaboration and streamline processes to drive operational efficiency.
Overview
10
10
years of professional experience
Work History
Client Services Officer
ABC Banking Corporation
09.2017 - Current
- Delivered exceptional client support, addressing inquiries and resolving issues efficiently.
- Coordinated account management processes, ensuring seamless communication between clients and internal teams.
- Developed training materials for new staff, enhancing knowledge of banking products and services.
- Analyzed client feedback to identify service improvement opportunities, elevating overall customer satisfaction.
- Mentored junior team members, fostering a culture of collaboration and continuous learning within the team.
- Built strong relationships with clients through effective communication and understanding their needs.
- Collaborated with various departments to streamline office procedures and improve workflow efficiency.
- Trained junior staff on customer service protocols, enhancing team performance and client satisfaction.
- Maintenance of Database (Flexcube) - to maintain database on system (system input/update/maintenance with regards to account opening/Account updates etc).
- Client Identification - conduct video call with client as a measure of security.
- Client Servicing - respond to inquiries refer inquiries to the appropriate department.
- Team Spirit - treat people with respect; keep commitments; inspire the trust of others;work ethically
- compliance - Ensure international banking activities are carried out in accordance with all regulatory, legal and governmental regulation.
- Internet banking - Processing of internet banking application; assist customers on the phone when they get locked out of their internet banking account. respond to customer's email inquiries received regarding online banking (assist with regards to access/transactions)
- debit cards - processing of Debit card application, monitoring of cards transactions; assist with card issues (activation, rest/related queries).
- Project Management: Annual review of files (Gather detailed client information and supporting documentation required to complete the customer due diligence (CDD) profile on the electronic database; review and check for completeness of CDD information and supporting documentation; Ensure Adherence to CDD, Anti-money Laundering and sanctions policies when remediating client documentations.)
- Issuance Bank audit report to client.
- Provide bank statements to client.
- Outward and Inward transactions- review payments; ensure that all supporting documents related to the purpose of the payment, ensure that we do not proceed payment at an prohibited countries, always ensure all transactions process on the same day.
- Post- transaction monitoring - review payment and ensure that the payment is in line with the business activities.
Assistant Storekeeper
Padco
05.2015 - 12.2016
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Coordinated receipt and inspection of incoming shipments to maintain quality standards.
- Organized storage areas for optimal space utilization and easy access to materials.
- Supported order fulfillment processes by picking, packing, and preparing items for shipment.
Education
No Degree - GCE UNIVERSITY OF CAMBRIDGE
CITY COLLEGE
PORT LOUIS11-2012
Skills
- Client relationship building
- Sales support
- Time management skills
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Calm and professional under pressure
- Decision-making
- Problem resolution
- Data entry
- Self motivation
- Professionalism
Timeline
Client Services Officer
ABC Banking Corporation
09.2017 - Current
Assistant Storekeeper
Padco
05.2015 - 12.2016
No Degree - GCE UNIVERSITY OF CAMBRIDGE
CITY COLLEGE
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