Nema Dosonyee
Camp Fouquereaux, Phoenix
Summary
Disciplined and dependable person with excellent customer service skills and the ability to manage multiple tasks, in a fast-paced environment. My training and experience having direct contact with customers have motivated me to embrace teamwork and share methods and ideas to maintain exceptional customer service.
Overview
5
5
years of professional experience
Work History
Former Flight Attendant
Turkish Airlines
02.2019 - 04.2023
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Claims Handler
Allianz Partners Mauritius
03.2018 - 12.2018
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
Education
Flight Attendant Course
Flymates
Mauritius2017
High School Diploma -
Modern College
Central Flacq, Mauritius2016
Skills
- Excellent communication
- Customer Service
- Leadership qualities
- Multilingual skills
- Decision-making abilities
- Passenger Behavior Monitoring
- Physical stamina
Languages
English
Proficient
C2
French
Proficient
C2
Hindi
Advanced
C1
Turkish
Upper intermediate
B2
Mauritian Creole
Proficient
C2
Timeline
Former Flight Attendant
Turkish Airlines
02.2019 - 04.2023
Claims Handler
Allianz Partners Mauritius
03.2018 - 12.2018
Flight Attendant Course
Flymates
High School Diploma -
Modern College
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