Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic
NEKITSING AMBARSING (ARYAN)

NEKITSING AMBARSING (ARYAN)

Vincent Street , Petit Bel Air , Mahebourg,Mauritius

Summary

To use all experience acquired to help in bringing the company to new heights. To help in widening the horizon of the organization. To work in collaboration, with team spirit to achieve goals and targets. To prepare for forthcoming challenges by applying and developing new strategies.

Overview

10
10
years of professional experience

Work history

Branch Customer Service Advisor

Absa Bank Mauritius Ltd
Curepipe Branch , Mauritius
05.2024 - Current
  • Ensure excellent service delivery throughout the customer journey to enhance customer satisfaction and NPS.
  • Develop and implement sales strategies to deepen product detention within existing customer base, promote cross selling opportunities and increase market share towards overall achievement of Retail performance objectives.
  • Increase the share of market through consistent acquisition of NTB clients
  • Ensure that sales meetings and phone calls are held as discussed and agreed by line manager
  • Manage complaints in accordance with policies with an excellent turnaround time and ensuring proactively and timely solutions provided to customers
  • Participate in the branch initiatives to achieve Retail objectives
  • Promote use of remote and digital channels
  • Undertake end to end cashier duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer experience at the counter
  • Undertake all end to end branch operations duties e.g., mailing, debit card, cheque book, managers cheques, standing orders, application for opening of account, updates on customer accounts, application for funds transfer & statement transactions and processes

Customer Service Officer

Investors Europe (Mauritius) Ltd
06.2023 - 01.2024
  • Serve as the first point of contact for clients, handling inquiries via phone, email, and other communication channels
  • Provide accurate and timely information regarding our products, services, and trading platforms to clients.
  • Assist clients in navigating the trading platforms, resolving technical issues, and guiding them through the trading process.
  • Proactively identify and address client concerns, ensuring a high level of customer satisfaction.
  • Collaborate with internal teams, including Sales and Trading Support, to resolve client issues and provide comprehensive solutions.
  • Maintain accurate client records, update customer information, and document interactions in the CRM system

Teller/Customer Service Advisor

ABSA bank ltd
06.2017 - 06.2023
  • Serves customers by completing account transactions
  • Provides account services to customers by receiving deposits and loan payments, cashing cheques, issuing savings withdrawals
  • Actively seeks ways and implements actions to provide an excellent customer client service in order to promote NPS
  • Develop and implement sales strategies to deepen product detention within
    existing customer base, promote cross selling opportunities and increase market share
  • Ensure that sales meetings and phone calls are held as discussed and agreed by line manager
  • Provide assistance and advise to customers and manage any complaints by providing proactive solutions
  • Participate in the branch initiatives to achieve Retail objectives
  • Promote use of remote and digital channels
  • Undertake all end to end branch operations duties e.g mailing, debit card, cheque book, managers cheques, standing orders, application for opening of account, updates on customer accounts, application for funds transfer & statement transactions and processes
  • Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure a satisfactory audit
  • Comply with all relevant legislations and regulatory guidelines, Policies, processes and procedures
  • Financial Intelligence and Anti Money Laundering Act, Code of Banking Practice, Fraud prevention and money laundering procedures, Minimum Operating Standards, Branch & Cash Operations Guideline, End to End Cash
    Management
  • Working with the retail branch team to deliver exceptional business performance
  • Provide cover for other customer service advisors/tellers in branch as well as outside of home branch when required
  • Work collaboratively with colleagues for the smooth running of the business
  • Depending on business contingencies, I am available to perform any other duties assigned to me by management

Leads Generator

ABSA Bank Ltd
01.2017 - 01.2017
  • Deliver exceptional sales performance by identifying and meeting customer needs through selling of all Barclays retail products and services
  • Ensuring excellent customer service and adherence to Barclays standards, policies and procedures
  • Working with the retail branch team to deliver exceptional business performance
  • Provide cover to other customer advisor in branch as well as outside of home branch when required
  • Agreed performance development with team leaders
  • Pursue self-development to increase personal effectiveness acknowledging strength and areas for development
  • Mandatory risk and control objective
  • Ensure that all activities are carried out in full compliance with regulatory requirements
  • Enterprise wide risk management framework and internal Barclays policies and policy standards
  • Understand and manage risks and risks events (incidents) relevant to the role
  • A working knowledge and understanding of relevant legislation, Barclays policies, guidelines and process e.g
  • Financial intelligence and anti-money laundering act, code of banking & cash management and so on
  • Working knowledge and understanding of banking cash management procedures.

TEAM LEADER

Huawei Technologies Mtius Ebene
01.2016 - 01.2017
  • Training of new and existing staff on sales techniques, unique selling points of our products and so on
  • Merchandising
  • Field Marketing

CUSTOMER EXPERIENCE CONSULTANT

Huawei Technologies Mtius Ebene
01.2015 - 01.2016
  • Customer relationship with our customers and our retailers
  • Customer care/ After Sales Service

Education

ACCA - Level 1 -

UDEMY

Diploma in International Finance -

ALISON

Foundation Stock Trading - Stock Trade

udemy

Advance Stock Trading Course + Strategies - Stock Trade + Strategies

udemy

Foundation in Forex Trading - Forex Trade

udemy

Investing in Stock - Stock Investment

udemy

learning Introduction to sustainable development in Business -

Open university of Mauritius and Commonwealth

Introduction to Statistical Analysis - Statistic

CEMCA

Introduction to sustainable dev in business - Business Development

Commonwealth of Learning

England Professional Certificate In Marketing -

Chartered Institute Of Marketing

Write to sell like a pro - Sales

udemy

Higher School Certificate -

University of Cambridge

Skills

  • Tax Evasion 2017
  • Udemy: Advanced Level Psychology
  • Udemy: Practical Leadership Skills

QUALITIES

  • Organized personality
  • Innate problem solver
  • Quick learner
  • Leadership
  • Effective communication
  • Excellent in independent and team work
  • Alert and awareness
  • Honesty
  • Customer service skills
  • Good team spirit

Accomplishments

  • Best sales representative in Mauritius for Huawei (2015-2016)
  • 2nd best sales representative in African region for Huawei (2015-2016)
  • Team leader for cultural inter-change between India and Mauritius (2011)
  • Nominated best LG consecutively at Barclays PLC during year (2017-2018)
  • ONLINE TRAINING WITH ABSA
  • Data Privacy
  • Preventing Financial Crime
  • Complaints Handling Process
  • Crossborder Illicit Financial Flow 2018

Timeline

Branch Customer Service Advisor

Absa Bank Mauritius Ltd
05.2024 - Current

Customer Service Officer

Investors Europe (Mauritius) Ltd
06.2023 - 01.2024

Teller/Customer Service Advisor

ABSA bank ltd
06.2017 - 06.2023

Leads Generator

ABSA Bank Ltd
01.2017 - 01.2017

TEAM LEADER

Huawei Technologies Mtius Ebene
01.2016 - 01.2017

CUSTOMER EXPERIENCE CONSULTANT

Huawei Technologies Mtius Ebene
01.2015 - 01.2016

ACCA - Level 1 -

UDEMY

Diploma in International Finance -

ALISON

Foundation Stock Trading - Stock Trade

udemy

Advance Stock Trading Course + Strategies - Stock Trade + Strategies

udemy

Foundation in Forex Trading - Forex Trade

udemy

Investing in Stock - Stock Investment

udemy

learning Introduction to sustainable development in Business -

Open university of Mauritius and Commonwealth

Introduction to Statistical Analysis - Statistic

CEMCA

Introduction to sustainable dev in business - Business Development

Commonwealth of Learning

England Professional Certificate In Marketing -

Chartered Institute Of Marketing

Write to sell like a pro - Sales

udemy

Higher School Certificate -

University of Cambridge

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NEKITSING AMBARSING (ARYAN)