Neina Sultoo
Summary
A professionally qualified person in the business industry with a proven track record of success in driving organizational growth and operational efficiency. Possessing comprehensive knowledge in business strategy, leadership, and maintaining excellent communication and relationship with clients. I am seeking a challenging role where I can leverage my academic background and professional experience to contribute to the success of a dynamic organization. Dedicated in identifying customer needs and delivering effective solutions to all problems. I am always enthusiastic to learn and undertake new challenges.
Overview
4
4
years of professional experience
Work History
Car Insurance Administrator
Allianz Services Mauritius
03.2024 - Current
- Provided general administrative and technical assistance support to clients in case of vehicle breakdown.
- Answered incoming calls and responded to customer inquiries.
- coordinated logistics operations for timely replacement vehicle for customers.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Claims Associate
Allianz Services Mauritius
09.2022 - 03.2024
- Determined liability, compensability, and benefits due on each claim for a Canadian Campaign
- Reviewed medical records and documents submitted by claimants to ensure accuracy and completeness of information provided.
- Assessed claims to determine validity and appropriateness of coverage according to policy guidelines.
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
Administrative Assistant
BN Safety Ltd
01.2022 - 06.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Managed office supplies inventory and placed orders when necessary.
Customer Service Associate
Xceed Customer Care
11.2020 - 01.2022
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Suggested product solutions based on individual customer needs.
Retail Attendant
Flash Models
12.2019 - 11.2020
- Provided exceptional customer service to shoppers by addressing their queries promptly.
- Displayed promotional materials throughout the store according to company guidelines.
- Organized back room stock according to company standards.
Education
BA (Hons) Law And Management -
Open University of Mauritius
Diploma - Business Management
Curtin Mauritius
01-2018
Higher School Certificate -
Modern College
01-2016
School Certificate (GCE O Level) -
Modern College
01-2014
Skills
- Customer Service
- Team Collaboration
- Documentation And Reporting
- Operations Management
- Administrative Support
- Technical Support
- Resourceful and Analytical
Affiliations
- cooking and painting
Timeline
Car Insurance Administrator
Allianz Services Mauritius
03.2024 - Current
Claims Associate
Allianz Services Mauritius
09.2022 - 03.2024
Administrative Assistant
BN Safety Ltd
01.2022 - 06.2022
Customer Service Associate
Xceed Customer Care
11.2020 - 01.2022
Retail Attendant
Flash Models
12.2019 - 11.2020
BA (Hons) Law And Management -
Open University of Mauritius
Diploma - Business Management
Curtin Mauritius
Higher School Certificate -
Modern College
School Certificate (GCE O Level) -
Modern College
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