NEHA GHALLU DAUHARRY
Overview
10
10
years of professional experience
Work History
Customer Service Officer
Retail Banking
05.2023 - Current
Service Officer in the Private Banking Department
SBM BANK (MAURITIUS) LTD
06.2022 - 04.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Personal Banker Support Officer & Loan Officer
SBM BANK (MAURITIUS) LTD
01.2019 - 04.2022
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
Customer Service Representative Officer
SBM BANK (MAURITIUS) LTD
01.2016 - 12.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Teller
SBM BANK (MAURITIUS) LTD
10.2014 - 01.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Trainee Supplies Officer
CENTRAL ELECTRICITY BOARD
03.2014 - 09.2014
- Assisted with preparing project-related reports, presentations and manuscripts.
Education
Tertiary Studies -
Open University of Mauritius
Higher School Certificate -
Simadree Virasawmy sss
01.2010
School Certificate -
Simadree Virasawmy sss
01.2007
Skills
- IT Literate (Ms Word, Excel, Powerpoint)
- Sound knowledge of banking practices, procedures and products
- Self-motivated and customer-oriented
- Excellent communication, planning and interpersonal skills
- Ability to work in team, meet targets within set deadline
- IT: MS Word (word processing), MS Excel (Spreadsheet), MS PowerPoint (Slide Presentation), MS Access (Data Management), Internet and Electronic Mail and Computer System
- MS Word (word processing), MS Excel (Spreadsheet), MS PowerPoint (Slide Presentation), MS Access (Data Management), Internet and Electronic Mail and Computer System IT
- MS Word (word processing), MS Excel (Spreadsheet), MS PowerPoint (Slide Presentation), MS Access (Data Management), Internet and Electronic Mail and Computer System
Contact Detail
BAITKA RD, TROIS BRAS, PETIT RAFFRAY, Mauritius, (+230) 57036142, (+230) 4115008, nehaghallu09@gmail.com
Languages
English (Very Fluent)
French (Fluent)
Creole
Hindi
Personal Detail
FEMALE, 32, 08/22/91, Mauritian, Married
Timeline
Customer Service Officer
Retail Banking
05.2023 - Current
Service Officer in the Private Banking Department
SBM BANK (MAURITIUS) LTD
06.2022 - 04.2023
Personal Banker Support Officer & Loan Officer
SBM BANK (MAURITIUS) LTD
01.2019 - 04.2022
Customer Service Representative Officer
SBM BANK (MAURITIUS) LTD
01.2016 - 12.2018
Teller
SBM BANK (MAURITIUS) LTD
10.2014 - 01.2016
Trainee Supplies Officer
CENTRAL ELECTRICITY BOARD
03.2014 - 09.2014
Tertiary Studies -
Open University of Mauritius
Higher School Certificate -
Simadree Virasawmy sss
School Certificate -
Simadree Virasawmy sss
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