Neetisha Parsand

• 》 Liaising with banks, other financial institutions and payment service providers.
• 》 Reviewing wire transactions, client agreements, and supporting documents.
• 》 Prepare and send legal documents to clients for signature.
• 》 Ensuring clients adhere to the relevant KYC/ AML regulations ofthe company, banks and PSPs.
• 》 KYC verification for new and existing international clients. (Canada, Australia, Ireland, Switzerland, England, France, Netherlands, New Zealand, Germany, Austria).
• 》 Use Sumsub to do risk screening and background checks on clients such as AML, CDD, PEP, Adverse Media, Biometric verifications, and watchlist screening.
• 》 Attend customers’ queries and complaints via phone calls, live chat and email.
• 》 Process refunds, solve disputes and contest chargebacks on different PSPs.
• 》 attend live requests from other departments in a timely manner
• 》 Train new team members
• 》 provide MIS
• 》 make daily reports about withdrawals, deposits and missing KYC documents.

• Prepare and process import and export documentation according to customs regulations, laws or procedures
• Track and respond to shipment discrepancies
• Verify the accuracy of documents and make changes accordingly
• Classify goods according to Tariff coding system
• Determining the level of duties and taxes
• Prevent the shipmenr of illegal items

1. Administrative

• Data Entry & Record Keeping: Inputting data into systems (like invoices, customer records, inventory logs).
• Document Management: Organizing and filing physical or digital documents (purchase orders, delivery receipts, etc.)
• Communication: Responding to phone calls, emails, and other inquiries; liaising with suppliers or internal teams.
• Reporting: Preparing basic reports or summaries of inventory status, administrative activities, or other metrics.
• General Office Support: Ordering supplies, managing office equipment, and keeping the workspace organized.

2. Stock Check / Inventory Control Duties

• Stock Counting: Performing regular stocktakes (manual or with barcode scanners) to ensure inventory matchesrecords
• Inventory Tracking: Updating systems with accurate inventory levels after shipments, sales, or restocking.
• Labelling & Organizing: Ensuring products are properly labeled and stored in their correct locations.
• Reordering & Stock Level Monitoring: Alerting purchasing staff or placing internal orders when stock is low.

3. Cashier

Customer Transactions

• Accurately handle cash, credit/debit card, and digital payments.
• Issue receipts, refunds, or change due to customers.
• Process sales quickly and efficiently.

Customer Service

• Greet customers warmly and answer their questions.
• Resolve customer complaints or refer them to a supervisor.
• Provide assistance with product information or store policies.

Cash Handling & Register Management

• Count the cash in the register at the beginning and end of shifts.
• Ensure the cash drawer is balanced and report any discrepancies.
• Handle returns and exchanges according to store policies.