Neetisha Latchimeenia
Port Louis
Summary
Dynamic Contact Center Agent with proven expertise at Cim Financial Services, excelling in high-volume call management and delivering exceptional customer service. Skilled in payment and refund processing, I effectively resolve issues while enhancing customer satisfaction. Recognized for my strong communication abilities and adept workforce management, I thrive in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Contact Center Agent
Cim Financial Services
04.2024 - Current
Commenced my employment at Cim Financial Services as a Contact Agent in April 2024 and subsequently received a promotion to a permanent position as an Assistant Level 1- Contact Agent in September 2024
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Managed call attendance, refund processing, and payment transactions.
Education
SC -
Abdul Hamid Golam Mohamed Issac SSS
Port LouisFinancial , Management And Business Accounting
London College of Accountancy
Port LouisSkills
- Workforce management
- Email management
- Call handling
- Customer service
- Resolving issues
- Payment processing
- Refund processing
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Contact Center Agent
Cim Financial Services
04.2024 - Current
SC -
Abdul Hamid Golam Mohamed Issac SSS
Financial , Management And Business Accounting
London College of Accountancy
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