NEERVEDEETASINGH ANOUSHI CHADY
Stanley, Rose Hill
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
10
10
years of professional experience
Work History
Sales Coordinator
Pex Hydraulics Ltd
02.2023 - Current
- Kept detailed records of sales and customer information in Sage- pastel, updating database regularly to maintain top-notch service.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated with warehouse department to pull products for customers.
- Worked with sales managers to verify pricing discounts and customer details.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Cross-checked purchase order, receiving report and invoice to validate invoice accuracy before payment.
- Updated and maintained customer shipping information in Sage-pastel for on-time and accurate product delivery and invoice payment.
Sales Support Executive
Furnicon Ltd/Vandermeersch, Beau Bassin
01.2021 - 12.2022
- I had to attend phone calls, welcome clients when they visit our showroom- attend their enquiries about our products( automates gates, garage door…etc) give them immediate quotation by email or whatsapp
- Organized promotional events and interacted with community to increase sales volume.
- Had to work with 4 sales representatives that do all the site survey at client's place
- Once site survey is done all the intervention sheets are given to me to prepare the quotation and to make sure the client has well received it and will choose Furnicon
- Do Filing
- Help customers to choose their model/ design for gate
- Do follow up with customers for down payment
- I have also represent Furnicon at Salon de la maison et du Jardin for 6 years
- I had to do all entry of every new clients on Quickbooks
- Send sales report of each month to the director
- Trained sales team and offered resources to sharpen skills and discover opportunities for growth
- Coached, developed and motivated team to achieve revenue goals
- Oversaw sales support team projects and implemented methods to improve efficiency and service levels
- Resolved customer complaints regarding sales and service.
Sales Associate & Customer Care
Furnicon Ltd
04.2016 - 01.2020
- I have to take note of all complaints and do the necessary for customers, do the planning for the technical team, where they have to go to do the repairs or servicing of motors
- Worked with fellow sales team members to achieve group targets
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered product questions with up-to-date knowledge of sales and promotions
- Answered incoming telephone calls to provide store, products and services information
- Engaged customers in friendly, professional dialogue to determine needs.
Telephone Operator
Mauritours Ltd, Les Cercles des
03.2016 - 04.2016
- Les Cercles des Vacances is an offshore company based in France
- I had to pick up calls see what the clients are looking for, to pay their tickets, to check their flights or to book their seats
- I had to send them their tickets by email
- If they want to cancel their flight then I had to transfer the call to the right person
- I had to attend meeting through Skype as the Manager is in France
- Observed signal lights on switchboards and dialed or pressed buttons to make connections
- Followed up with open calls to offer further assistance and close out issues
- Calculated and quoted charges for long-distance connections
- Took messages from callers and accurately relayed details to intended staff.
Import & Export Officer/ Debtors Clerk
Ujoodha Mechanical Workshop Ltd
01.2014 - 08.2014
- I was responsible of chasing debtors, invoicing local and foreign
- Do quotation
- Do filing
- Dealing with foreign clients, forwarder by mails and phone
- Follow up when goods will arrive in stock
- When goods have arrived, I had to put all the items' code and prices into the company's software, Quickbooks
- Check whether payment has been done
- Monitored shipments and obtained clearance from customs and other agencies
- Requested and compiled necessary customs invoices, certificates of origin and cargo-control documents
- Cleared goods through customs and verified delivery to client destinations
- Facilitated communication between company, customers and overseas partners to maintain efficient operations
- Prepared and processed import and export documentation according to customs regulations, laws and procedures
- Deal with local and foreign suppliers and do their bank transfer
- Every day I had to do banking
- I had to do costing for every consignment received
- Understood and followed oral and written directions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Sage Pastel
P.A.S Solution Ltd
03.2022
Diploma in Foundation - Travel and Tourism
Kadosh Training -IATA
Beau Bassin03.2015
First Class - Information Technology
Datamatics
Rose Hill01.2015
School Certificate
Loreto College
Rose Hill2012
CPE
Stanley Government School
Stanley, Rose Hill12.2005
Skills
- Customer Retention
- Sales Management
- Customer Service
- Problem Solving
- Relationship Building
- Customer Complaint Resolution
- Time Management
- Decision Making
- Verbal and Written Communication
- Sales Records Management
- Direct Sales
Languages
Mauritian Creole
Native language
English
Advanced
C1
French
Upper intermediate
B2
Hindi
Intermediate
B1
Additional Information
Date of Birth: 02/02/1994
Status: Single
Hobbies
- Swimming
- Volunteering
- Travelling
Timeline
Sales Coordinator
Pex Hydraulics Ltd
02.2023 - Current
Sales Support Executive
Furnicon Ltd/Vandermeersch, Beau Bassin
01.2021 - 12.2022
Sales Associate & Customer Care
Furnicon Ltd
04.2016 - 01.2020
Telephone Operator
Mauritours Ltd, Les Cercles des
03.2016 - 04.2016
Import & Export Officer/ Debtors Clerk
Ujoodha Mechanical Workshop Ltd
01.2014 - 08.2014
Sage Pastel
P.A.S Solution Ltd
Diploma in Foundation - Travel and Tourism
Kadosh Training -IATA
First Class - Information Technology
Datamatics
School Certificate
Loreto College
CPE
Stanley Government School
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