Neermal Ramsarrun
Morcellement Prud’homme, Riviere Des Anguilles
Summary
Dynamic and results-oriented Customer Service Specialist with proven expertise in problem resolution and customer satisfaction, honed at Accenture and other leading firms. Excelled in active listening and CRM software proficiency, significantly enhancing client relations and loyalty. Demonstrated a knack for transforming high-stress situations into positive customer experiences, contributing to substantial service quality improvements.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Accenture
Mauritius
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Care Representative
Xceed Mauritius
Mauritius
05.2021 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Customer Care Representative
Euro CRM LTD
Mauritius
01.2020 - 01.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Logged call information and solutions provided into internal database.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
Education
Higher School Certificate (HSC) - Travel And Tourusm
Forest Side SSS Boys
Icery Road, Forest Side10.2019
School Certificate(SC) - Science Education
Forest Side SSS Boys
Icery Road, Forest Side10.2017
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Problem Resolution
Data Entry
Call center experience
Computer Proficiency
Complaint Handling
Complaint resolution
Payment Processing
Client Relations
Call Center Operations
Scheduling
Follow-up skills
Call Management
Product Knowledge
Order Processing
Appointment Scheduling
Documentation
Data Collection
Customer Relationship Management (CRM)
Building rapport
Technical Support
Dispute Resolution
Customer Education
Product Sales
Product and service solutions
Order Fulfillment
Account updating
Research
Service Upselling
Sales closing
CRM Software
CRM software proficiency
Information Security
Product Education
Delivery Scheduling
Timeline
Customer Service Representative
Accenture
02.2024 - Current
Customer Care Representative
Xceed Mauritius
05.2021 - 01.2024
Customer Care Representative
Euro CRM LTD
01.2020 - 01.2021
Higher School Certificate (HSC) - Travel And Tourusm
Forest Side SSS Boys
School Certificate(SC) - Science Education
Forest Side SSS Boys