Neermal Jhoolun
Curepipe
Summary
Productive IT Support Officer with 21 years track record of success in desktop support, network maintenance, and system administration, well-versed in implementing and enforcing IT policies with strong communication and inter-personal skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Support Analyst
CFAO SERVICES LTD
Mauritius
03.2024 - Current
IT Support Officer
Bamyris Motors
05.2010 - 03.2024
- Provide efficient and timely support for desktop hardware, software and peripherals
- Assist in maintaining the integrity and security of the company's network infrastructure
- Troubleshoot and resolve network connectivity issues, ensuring a stable and reliable network environment
- Manage user accounts, permissions, and access rights
- Install, configure, and update software applications and operating systems
- Serve as the first point of contact for IT-related inquiries and issues
- Provide excellent customer service through effective communication and problem-solving skills
- Collaborate with vendors and internal stakeholders to assess, recommend, and procure IT equipment and software necessary for optimal business operations
- Create and maintain comprehensive documentation related to IT systems, procedures, and user guides
- Keep records of hardware and software inventory.
IT Coordinator
Casuarina Hotel & SPA and Cardinal Exclusive Resort
01.2008 - 01.2010
IT Butler
Raffles Hotel Resort in DUBAI
01.2008 - 06.2008
Group IT Coordinator
Appavoo Group of Hotels
01.2007 - 01.2008
System Administrator
World Knits Ltd
01.2006 - 01.2007
IT Support/Web Editor/Librarian
Le Matinal
01.2005 - 01.2006
Computer Technician
-BBC WYSE Technology
01.2002 - 01.2005
IT Coordinator
Constance Hotels Services Ltd
01.1998 - 01.2002
Education
Form IV -
IMPERIAL COLLEGE
CurepipePrimary School Certificate
15, CANTON GOVERNMENT SCHOOL
VacoasSkills
- Troubleshooting Expertise
- Time Management
- Hardware & Software Maintenance
- Attention to detail
Certification
- Industrial & Vocational Training
- Board Basic Digital Electronics
- Computer Trading Centre
- Computer Maintenance & Repairs
- Datamatics
- A+ Certification at India Tech International
Timeline
Support Analyst
CFAO SERVICES LTD
03.2024 - Current
IT Support Officer
Bamyris Motors
05.2010 - 03.2024
IT Coordinator
Casuarina Hotel & SPA and Cardinal Exclusive Resort
01.2008 - 01.2010
IT Butler
Raffles Hotel Resort in DUBAI
01.2008 - 06.2008
Group IT Coordinator
Appavoo Group of Hotels
01.2007 - 01.2008
System Administrator
World Knits Ltd
01.2006 - 01.2007
IT Support/Web Editor/Librarian
Le Matinal
01.2005 - 01.2006
Computer Technician
-BBC WYSE Technology
01.2002 - 01.2005
IT Coordinator
Constance Hotels Services Ltd
01.1998 - 01.2002
Form IV -
IMPERIAL COLLEGE
Primary School Certificate
15, CANTON GOVERNMENT SCHOOL
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