Neelamsing Bundhoo

• Plan, design, and implement a comprehensive risk management process for the organization.
• Establish policies and procedures to identify and address risks in the organization's services and departments.
• Propose changes and recommendations on operational risk practices, procedures, and measures.
• Provide guidance and perform operational risk assessments for new products/services and outsourced activities.
• Collaborate with different business units/projects/products to implement risk tools for identification, assessment, mitigation, control, and reporting of key operational risks.
• Report risks in a tailored manner for diverse audiences, including the board of directors, business heads, and individuals, ensuring understanding of the most significant risks.
• Underwrite customers and third-party providers, including conducting KYC checks and PEP/Sanction Checks.
• Assess compliance risks in the business's future ventures and design ongoing training programs for employees.
• Prepare periodic reports on risk management activities.
• Liaise with regulators regarding licensing processes.
• Actively participate in Project Management, specifically in e-wallet, Collect and Disbursement Services, and Payment Service Provider (credit card acceptance).
• Manage the fraud and chargeback process for the card processing project.
• Employed strong program management skills to successfully define and manage ongoing initiatives designed to control [Type] risks

The Board of Good is a citizen-led, independent and non-profit initiative, focused on empowering Mauritian Women Leaders who embody the principles of moral and inclusive leadership.
Our objective is to increase women’s participation on boards and leadership teams to make mindful and sustainable decisions for a better tomorrow.

• Point of contact for all members
• Conduct due diligence on members
• Handle the onboarding process for new members
• Member of the executive team

• Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
• Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
• Presided over board meetings and conducted board business to address organizational objectives.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.

• Setting up of the KYC Support Center
• Managing the KYC Support Center – 15 Staffs
• Evaluating performance of staffs
• Due Diligence of our Customers
• Evaluate e-commerce merchant applications
• Evaluate the goods and services sold by the merchant and genuineness of websites
• Evaluate the fulfillment process used by the merchant
• Collect KYC – related documentation from clients
• Assist the client throughout the documentation process
• Filing MID Applications
• Monitor the merchants’ performance and operations
• Perform fraud prevention checks
• Managing Fraud, Chargebacks and Representments

• Evaluate e-commerce merchant applications
• Evaluate the goods and services sold by the merchant and genuineness of websites
• Evaluate the fulfillment process used by the merchant
• Collect KYC – related documentation from clients
• Assist the client throughout the documentation process
• Filing MID Applications
• Monitor the merchants’ performance and operations
• Perform fraud prevention checks

• Perform pre-screening (due diligence) of merchants & Payment Service Providers (PSPs) application in terms of various risk parameters 
• Handle the applications from Payment Service Providers
  (PSPs)/Merchants and respond to their queries
• Prepare note for the approval of Merchant account applications
• Build and maintain close relationship with established Payment Service Providers (PSPs) in the portfolio through regular contacts 
• Monitor actual performance against budget 
• Perform annual review of all Payment Service Providers (PSPs)
  and Merchants

• Ensure the reconciliation of Card, Point of Sale (POS) and eCommerce transactions with MasterCard and VISA incoming
  files
• Ensure the reconciliation of POS and eCommerce Merchant
  Crediting
• Preparation of daily, weekly, monthly, and yearly statistics
• Budget tracking

• Provide first class customer service to clients
• Communicate and coordinate with internal departments
• Ensure that all cardholders’ profile is updated and all requests are attended
• Handle and resolve customer complain in a timely manner

• Provide first class customer service to clients for HP, Card and leasing products
• Cashier
• Helped  customers  by approaching conversations with positive attitude.
• Promoted customer loyalty by delivering exceptional service to handle questions, complaints and issues.