Nayagen Raman
Souillac
Summary
Dedicated to providing prompt and courteous service, the primary objective is to ensure that every customer feels special and important. By attending to their needs and requests, strives to create a positive and memorable experience. Will develop strategies and techniques to enhance efficiency, expedite order time, and minimize queues. Also, will implement practical yet effective steps in order taking to prevent errors and duplications. Committed to maintaining a clean environment, upholds proper hygiene and sanitation practices in compliance with regulations. Seeking a challenging waiter position, brings enthusiasm, dedication, responsibility, and a strong work ethic, along with valuable customer service skills gained from experience at Heritage Telfair.
Overview
6
6
years of professional experience
Work History
Acting Supervisor
Heritâge Telfair
Bel Ombre
10.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Waiter
MSC Splendida Cruise Ship
Europe & Red Sea
01.2023 - 09.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waiter's Assistant
MSC Synfonia Cruise Ship
Europe
02.2022 - 11.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
- Arranged tables and chairs for special occasions and events.
Assistant Head Waiter
Heritage Telfair
07.2020 - 01.2022
Waiter
Heritage Telfair
01.2019 - 07.2020
- Assisted guest in making menu choices in an informative and helpful way
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Routinely cleaned table’s items, table settings
- Inquire about guest satisfaction, anticipated additional needs and happily fulfilled needs
- Excellent ability to communicate clearly with customers under various circumstances
- Confirm with customers to make sure they are enjoying the food and take actions to correct any troubles
- Completed all tasks handed down to me by managers
Education
National Certificate - Refrigeration and Air conditioning
MITD
Skills
- Completed IC3
Personal Traits
- Have an extrovert personality, with an endeavour to learn and have new experiences and skills.
- Can sustain pressure and evolve in groups smoothly.
- Can execute and also give orders.
- Can put what have learnt into practice.
Responsibilitiesandskills
- Assisted guest in making menu choices in an informative and helpful way.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Routinely cleaned table’s items, table settings.
- Inquire about guest satisfaction, anticipated additional needs and happily fulfilled needs.
- Excellent ability to communicate clearly with customers under various circumstances.
- Confirm with customers to make sure they are enjoying the food and take actions to correct any troubles.
- Completed all tasks handed down to me by managers.
Careerobjectiveandaspirations
My primary objective is to ensure prompt and courteous service to the customers and make them feel special and important. I can fulfil this by seeing to it that every customer’s needs and requests are attended. I will conceptualize strategies and techniques to speed up order time and avoid long queues. I will also introduce practical, yet effective steps in order taking to avoid mistakes and duplicities. Moreover, I will see to it that the surrounding is clean and that proper hygiene and sanitation is observed at all times in compliance to rules and regulations. To work as a waiter in a challenging environment, contributing enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills obtained through experience as a waiter at Heritage Telfair.
Othernames
Nayagen
Personal Information
- ID Number: R121200230008G
- Date of Birth: 12/12/00
- Gender: Male
- Nationality: Mauritian
- Marital Status: Single
Hobbies and Interests
- Cooking
- Travel
- Photography
Timeline
Acting Supervisor
Heritâge Telfair
10.2023 - Current
Waiter
MSC Splendida Cruise Ship
01.2023 - 09.2023
Waiter's Assistant
MSC Synfonia Cruise Ship
02.2022 - 11.2022
Assistant Head Waiter
Heritage Telfair
07.2020 - 01.2022
Waiter
Heritage Telfair
01.2019 - 07.2020
National Certificate - Refrigeration and Air conditioning
MITD