Naviska Augmunthooa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Administrator
CrossInvest Global Management Services Limited
12.2023 - Current
- Making payments and international fund transfers using internet banking and online business platforms such as Afrasia, Standard bank, SBM and MCB.
- Transaction monitoring of payments as per FSC requirement.
- Requesting KYCs of Clients and beneficiaries.
- Carrying out KYC360 on beneficiaries and clients via RiskScreen
- Completed clerical and data entry tasks to optimize financial procedures.
- Making Tax Residence Certificate application and renewal on MRA E-services platform
- Assisting with bank analysis and compliance queries
- Improving client satisfaction by actively listening to their needs and promptly addressing concerns.
- Streamlining administrative processes for increased efficiency and time management.
- Managing multiple clients'' accounts, ensuring accurate records and timely communication.
- Supporting company growth by collaborating with colleagues on new business development initiatives.
- Resolving customer issues swiftly, fostering a positive client experience and promoting retention.
- Implementing process improvements to reduce errors, saving the company time and resources.
- Maintaining strict confidentiality of sensitive client information while managing large volumes of data accurately.
- Developing strong working relationships with internal teams to better serve clients'' needs holistically.
- Ensuring regulatory compliance by staying current on industry trends, legislation changes, and best practices in financial administration.
- Maintaining an organized filing system for all financial documents, ensuring easy access during audits or other reviews as needed.
- Updating daily transaction records to assist with payroll and billing administration.
- Reviewing historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Conducting financial due diligence on potential investments and acquisitions.
- Enhancing financial accuracy for company accounts through diligent reconciliation of payments received and disbursed.
- Improving client payment processing by streamlining invoice tracking and implementing efficient payment systems.
- Reducing late payments by establishing clear communication channels with clients, ensuring timely reminders and followups.
- Facilitating seamless collaboration between departments by providing accurate data on client payment statuses and histories.
- Developing effective time management skills while balancing competing priorities under tight deadlines, ensuring the timely processing of all client payments.
- Protecting company interests by diligently monitoring for potential fraudulent activity and implementing appropriate safeguards when necessary.
Catering Finance Data Coordinator
OCS Group, UK & Ireland
09.2021 - 11.2023
- Financial reporting using Power BI for metrics purposes, financial invoicing using excel & Dynamics, bookwork filling, account set up and stock items creation on Saffron
- Chased suppliers via calls & emails for missing invoices & bookwork and assisted with catering finance related queries on Zendesk.
- Maximized efficiency within teams by establishing clear procedures for task delegation and progress tracking related to data initiatives.
- Collaborated closely with IT department to address technical issues affecting the accessibility or reliability of stored information.
- Served as a point-of-contact for external partners and clients, addressing inquiries or concerns related to data-sharing agreements and protocols.
- Improved data accuracy by implementing stringent quality control measures for data entry and management.
- Streamlined data collection processes for enhanced efficiency in gathering and organizing information.
- Ensured timely completion of projects by efficiently coordinating cross-functional teams involved in data management activities.
- Enhanced data reporting capabilities with the development of user-friendly dashboards and visualizations.
- Developed comprehensive documentation to facilitate a seamless transfer of knowledge among team members and stakeholders.
- Facilitated communication between departments, ensuring alignment of data-related objectives and strategies.
- Provided training sessions for staff members on best practices in data handling, entry, and analysis techniques.
- Ensured compliance with industry standards and regulations regarding sensitive information handling protocols, maintaining strict confidentiality where necessary. (GDPR Compliance)
- Ensured timely payments to vendors by accurately inputting payment details on Dynamics and following up on outstanding invoices.
- Facilitated smooth communication between departments by serving as the liaison for invoicing matters, helping resolve any discrepancies or questions.
HR MI Report Analyst (Trainee)
OCS Group, UK & Ireland
09.2022 - 11.2022
- Worked with internal customers to understand their business needs
- Automated repetitive tasks in the reporting process, reducing manual workloads and improving turnaround times.
- Conducted thorough quality checks on all reports, ensuring accurate and reliable results.
- Communicated frequently with senior stakeholders
- Worked with the MI Reporting and Insights Manager to establish decision frameworks and working with the payroll team on time sheets to compute employee's salary
- Improved report accuracy by streamlining data collection and validation processes.
- Optimized reporting systems for faster access to critical business information.
- Maintained strict adherence to data privacy regulations while handling sensitive information.
Customer Service Advisor
OCS Group, UK & Ireland
12.2020 - 03.2021
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Conducted regular training sessions for new hires, facilitating their integration into the team.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Reviewed customer feedback regularly, using insights to further enhance service delivery methods.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Booked accomodations for Directors, managers and other employees via online platforms of PremierInn, Travel loge and booking.com.
- Booked flights for Directors, managers and other employees via online platform of EasyJet, skyscanner and British Airways.
- Arranged for train tickets on Trainline.
- Made reservations for Ferries on Red Funnel.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
IT Support Analyst
OCS Group, UK & Ireland
10.2020 - 11.2020
- Conducted thorough analysis of user requirements, delivering tailored solutions to meet client needs.
- Implemented process improvements that resulted in reduced ticket resolution times and increased first-call resolution rates.
- Participated in regular meetings with stakeholders to review progress on ongoing initiatives and discuss future priorities.
- Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Created user accounts and managed access control.
- Supported users with software, hardware and network issues.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Communicated with clients to verify roots and causes of computer problems.
- Monitored systems in operation and quickly troubleshot errors.
Fleet Support Officer
OCS Group, UK & Ireland
03.2020 - 09.2020
- Made payments for car fines, Dart charge and congestion charge
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Streamlined workflows for enhanced efficiency by identifying and implementing process improvements.
- Reduced resolution time with thorough problem analysis and timely escalation to appropriate departments.
- Enhanced team productivity, providing guidance and assistance to junior Support Officers when needed.
- Developed a comprehensive knowledge base, enabling faster response times for common support queries.
- Maintained detailed records of customer interactions, ensuring accurate information is available for future reference.
- Managed high call volumes while maintaining exceptional quality of service and professionalism at all times.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- Reduced vehicle downtime through the careful scheduling of routine repairs and maintenance tasks.
Dispatcher
Vycab
01.2020 - 03.2020
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Dispatched relevant information to the appropriate recipients.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed the reservations system and bookings from Talixo and Booking.com
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Communicated with drivers and personnel to coordinate timely transfer of passengers.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Check-out Operator
Super U
11.2019 - 12.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Human Resources Management
University of Mauritius
11.2023
Skills
- Organized
- Dynamic
- Result-oriented
- Multi-tasking
- Effective communication
- Persuasion and Negotiation
- Stakeholder Collaboration
- Client Support
- Critical Thinking
- Customer Relationship Management
- Attention to Detail
- Honesty and Integrity
Accomplishments
- Entrepreneurship Education
(2013), Ranked 1st - Hindi Form 4, 1st Prize
Certification
- Internet and Computing Core Certificate (IC3)
- Hindi Pracharini Sabha (2006 – 2013): Excellent
- Alliance Française (2011 – 2012): Très Bien
- National Leadership Engine 2022 - Team Leader
- Gold Programme Participation
- Hindi Drama Certificate (Best
Beginner Group)
Certified by BrightTalk
- Mission Driven Observability: Enhancing Security, Compliance, and Efficiency
- Generative AI: Eliminate the risk. Harness the power of AI governance
Certified by Coursera & Udemy
- “’Emotional Intelligence''
- “Speak English Professionally: In person, online and on the phone”
- “Human Resources Analytics”
- “The Arts and Science of relationships: understanding human needs”
- “Preparing to manage Human Resources”
- ''Embracing a culture of feedback''
- ''Understanding personality types at work''
- ''Learn social psychology - The self & The self-esteem''
Languages
Creole
Native language
English
Advanced
C1
French
Intermediate
B1
Hindi
Proficient
C2
Timeline
Client Administrator
CrossInvest Global Management Services Limited
12.2023 - Current
HR MI Report Analyst (Trainee)
OCS Group, UK & Ireland
09.2022 - 11.2022
Catering Finance Data Coordinator
OCS Group, UK & Ireland
09.2021 - 11.2023
Customer Service Advisor
OCS Group, UK & Ireland
12.2020 - 03.2021
IT Support Analyst
OCS Group, UK & Ireland
10.2020 - 11.2020
Fleet Support Officer
OCS Group, UK & Ireland
03.2020 - 09.2020
Dispatcher
Vycab
01.2020 - 03.2020
Check-out Operator
Super U
11.2019 - 12.2019
Bachelor of Science - Human Resources Management
University of Mauritius
- Internet and Computing Core Certificate (IC3)
- Hindi Pracharini Sabha (2006 – 2013): Excellent
- Alliance Française (2011 – 2012): Très Bien
- National Leadership Engine 2022 - Team Leader
- Gold Programme Participation
- Hindi Drama Certificate (Best
Beginner Group)
Certified by BrightTalk
- Mission Driven Observability: Enhancing Security, Compliance, and Efficiency
- Generative AI: Eliminate the risk. Harness the power of AI governance
Certified by Coursera & Udemy
- “’Emotional Intelligence''
- “Speak English Professionally: In person, online and on the phone”
- “Human Resources Analytics”
- “The Arts and Science of relationships: understanding human needs”
- “Preparing to manage Human Resources”
- ''Embracing a culture of feedback''
- ''Understanding personality types at work''
- ''Learn social psychology - The self & The self-esteem''
Similar Profiles
Bruce GibbinsBruce Gibbins
Director Technology Solutions at TACTICAL GLOBAL MANAGEMENT LIMITEDDirector Technology Solutions at TACTICAL GLOBAL MANAGEMENT LIMITED
Jernique KingJernique King
Customer Service Representative at Global Management Infrastructure ServicesCustomer Service Representative at Global Management Infrastructure Services
ALI MIRZAALI MIRZA
Manager on Duty at Global Aviation Management ServicesManager on Duty at Global Aviation Management Services