NAVIND KIRANKUMAR DOSONYEE
L'ESCALIER,MAURITIUS
Summary
Experienced and resourceful Labour Industrial Relations Officer with knack for fostering positive and healthy workplace environments. Skilled in mediating disputes and implementing fair policies, leading to improved employee satisfaction and reduced turnover. Known for excellent communication, strong analytical and negotiation skills, consistently achieving harmonious labour-management relations. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
18
18
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
LABOUR INDUSTRIAL RELATIONS OFFICER
MINISTRY OF LABOUR, HRD & TRAINING
PORT LOUIS, MAURITIUS
12.2017 - Current
- Provided advice on industrial relations policies and procedures by conducting inspection or site visits.
- Handled complex employee grievances for the smooth running of operations.
- Ensured a harmonious work environment with effective negotiation skills.
- Interpreted employment laws, ensuring compliance in all actions taken.
- Devised strategies for conflict resolution, resulting in a positive work culture.
- Investigated complaints from employees, leading to prompt action and resolutions.
- Liaised between workers and management to resolve issues efficiently.
- Managed union relations with tactful communication and negotiation techniques.
- Implemented preventive measures against potential labour disputes by carrying out regular risk assessments.
- Coordinated disciplinary proceedings, ensuring fairness whilst maintaining professional standards.
- Maintained confidentiality at all times during sensitive negotiations or discussions involving personal matters related to employees' working conditions.
- Conducted workshops for improved understanding of rights and responsibilities among employees and employers.
- Promoted open communication channels within the Organisation, resulting in increased trust levels among team members.
- Facilitated meetings between management and workforce representatives to encourage dialogue and collaboration on key issues affecting the workplace environment.
MANAGEMENT SUPPORT OFFICER
MINISTRY OF CIVIL SERVICE & ADMINISTRATIVE REFORMS
PORT LOUIS, MAURITIUS
07.2011 - 12.2017
- Streamlined office processes by providing administrative support to management team.
- Fostered a productive work environment for management through effective communication and coordination.
- Improved organisational efficiency with accurate record keeping and report generation.
- Provided timely, relevant information to managers for decision-making process.
- Managed confidential documents with utmost discretion, ensuring privacy of sensitive data.
- Responded promptly to email enquiries, enhancing customer service experience.
- Drafted correspondence on behalf of management; ensured clear and professional communication at all times.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Drafted documents and reports for management review.
- Photocopied and printed presentations and reports for meetings.
- Wrote business correspondence and technical letters.
SERVICE SUPPORT SPECIALIST
INTELENET (CISCO) LTD
CYBERCITY, EBENE, MAURITIUS
12.2006 - 07.2011
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed customer orders with speed and accuracy.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
GCSEs - CAMBRIDGE SCHOOL CERTIFICATE
MOOTOOCOOMAREN SANGEELEE STATE SECONDARY SCHOOL
SURINAM, MAURITIUS 01.1999 - 11.2004
A-Levels - CAMBRIDGE GENERAL CERTIFICATE OF EDUCATION A LEVEL
SIR ABDOOL RAMAN OSMAN STATE COLLEGE
PHOENIX, MAURITIUS 01.2005 - 11.2007
Higher National Diploma - HINDI
HINDI SAHITYA SAMMELAN
ALLAHABAD, INDIA 02.2002 - 12.2004
Bachelor of Science - BUSINESS MANAGEMENT WITH SPECIALISATION IN HR
OPEN UNIVERSITY OF MAURITIUS
EBENE, MAURITIUS 02.2013 - 12.2016
Skills
- Collective bargaining
- HR software handling
- Negotiation mastery
- Tactful assertiveness
- Labour law proficiency
- Proactive engagement
- Excel proficiency
- Dispute Resolution
- Business management
- Oral and written communication
- File handling
- Bilingual or multilingual
- Patient attitude
- Pressure handling
- Problem-solving
- Product knowledge
- Public speaking
Languages
English
Fluent
French
Fluent
Hindi
Upper intermediate
Affiliations
- Debating and giving speeches
- Networking
- Counseling others and mediation
- Playing crosswords and word games
- Listening to music
- Jogging and swimming
Certification
(I) CERTIFICATE OF ACHIEVEMENT FOR TRAINING ON CUSTOMER SERVICE EXCELLENCE - CIVIL SERVICE COLLEGE MAURITIUS
(II) CERTIFICATE OF ACHIEVEMENT FOR TRAINING ON LEGAL WRITING - CIVIL SERVICE COLLEGE MAURITIUS
(III) CERTIFICATE OF ACHIEVEMENT FOR TRAINING COURSE ON FIRST AID- CIVIL SERVICE COLLEGE MAURITIUS
(IV) IC3 - INTERNET AND COMPUTING - MINISTRY OF INFORMATION AND COMMUNICATION TECHNOLOGY CORE CERTIFICATION PROGRAMME
Accomplishments
CERTIFICATE OF ACHIEVEMENT - ARLAC BASIC LABOUR MARKET COURSE IN HARARE (ZIMBABWE) - 28 JUNE 2024 TO 24 AUGUST 2024
References
References available upon request.
Personal Statement
I am an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, responsible and hard working person. I like to do volunteer and social works.
Timeline
LABOUR INDUSTRIAL RELATIONS OFFICER
MINISTRY OF LABOUR, HRD & TRAINING
12.2017 - Current
Bachelor of Science - BUSINESS MANAGEMENT WITH SPECIALISATION IN HR
OPEN UNIVERSITY OF MAURITIUS
02.2013 - 12.2016
MANAGEMENT SUPPORT OFFICER
MINISTRY OF CIVIL SERVICE & ADMINISTRATIVE REFORMS
07.2011 - 12.2017
SERVICE SUPPORT SPECIALIST
INTELENET (CISCO) LTD
12.2006 - 07.2011
A-Levels - CAMBRIDGE GENERAL CERTIFICATE OF EDUCATION A LEVEL
SIR ABDOOL RAMAN OSMAN STATE COLLEGE
01.2005 - 11.2007
Higher National Diploma - HINDI
HINDI SAHITYA SAMMELAN
02.2002 - 12.2004
GCSEs - CAMBRIDGE SCHOOL CERTIFICATE
MOOTOOCOOMAREN SANGEELEE STATE SECONDARY SCHOOL
01.1999 - 11.2004
(I) CERTIFICATE OF ACHIEVEMENT FOR TRAINING ON CUSTOMER SERVICE EXCELLENCE - CIVIL SERVICE COLLEGE MAURITIUS
(II) CERTIFICATE OF ACHIEVEMENT FOR TRAINING ON LEGAL WRITING - CIVIL SERVICE COLLEGE MAURITIUS
(III) CERTIFICATE OF ACHIEVEMENT FOR TRAINING COURSE ON FIRST AID- CIVIL SERVICE COLLEGE MAURITIUS
(IV) IC3 - INTERNET AND COMPUTING - MINISTRY OF INFORMATION AND COMMUNICATION TECHNOLOGY CORE CERTIFICATION PROGRAMME
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