Nathaniel Rose
Mahebourg,Mauritius
Summary
Resourceful Senior Representative known for high productivity and efficient task completion. Specialize in client relationship management, conflict resolution, and strategic communication. Excel in teamwork, adaptability, problem-solving to enhance organizational effectiveness and customer satisfaction and known for dedicated attitude and drive to work hard.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Senior Representative Real Time Management
Concentrix
Ebene
06.2021 - Current
- Maintained cross-department communication to gather and relay details affecting call volume delivery, AHT, and adherence against forecast.
- Monitored headcount requirements and executed real-time staffing adjustments to meet service goals.
- Updated and distributed reports to analyze performance trends and enhance organizational efficiency and effectiveness.
- Made independent business decisions with sound judgment on operational and systems impact.
- Responded to last-minute changes by proactively solving problems and addressing unexpected challenges under pressure.
SME Team Leader
Concentrix
Ebene
03.2021 - 06.2021
- Led a team to improve customer support processes and workflows.
- Analyzed customer feedback to identify areas for service improvement.
- Ensured that all staff adhered to company policies and procedures while performing their duties.
KYC Officer
Concentrix
Ebene
10.2020 - 03.2021
- Collaborated with teams to resolve KYC discrepancies and improve processes.
- Ensured data confidentiality by adhering to strict information security protocols.
- Improved operational efficiency by streamlining back-office processes and reducing turnaround times.
- Supported regulatory reporting through timely preparation of compliance reports and documentation.
Customer Service Representative
Concentrix
Ebene
01.2020 - 10.2020
- Resolved customer inquiries and issues via phone, chat, and email, ensuring satisfaction and retention.
- Managed customer accounts and maintained accurate records in the system.
- Coordinated with teams to ensure timely service delivery.
Remedial Teacher
Loreto College
Bambous Virieux
02.2019 - 08.2019
- Designed individualized lesson plans for diverse learning needs.
- Adapted instructional strategies based on assessment results to meet diverse learning needs.
- Maintained detailed student records to support progress monitoring and parent-teacher communication.
Education
St Joseph College
CurepipeBachelor of Science - Mathematics
University Of Mauritius
ReduitSkills
- Real-time monitoring
- Team management
- Quick decision making
- Analytical skills
- Data analysis
- Effective communication
- Customer rapport
- Time Management
Languages
Creole
First Language
French
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Hobbies
- Football
- Swimming
Timeline
Senior Representative Real Time Management
Concentrix
06.2021 - Current
SME Team Leader
Concentrix
03.2021 - 06.2021
KYC Officer
Concentrix
10.2020 - 03.2021
Customer Service Representative
Concentrix
01.2020 - 10.2020
Remedial Teacher
Loreto College
02.2019 - 08.2019
St Joseph College
Bachelor of Science - Mathematics
University Of Mauritius