Nathalie Henry
Curepipe
Summary
Dynamic and results-oriented leader with a proven track record at Accalm LTD, a 20 accommodations guest house, adept in operations management and fostering and team empowerment and collaboration. Elevated company turnover by over 100% within a year through strategic sales and marketing, while also achieving a 95% project completion rate at Lynx Mystery Shopping Co LTD.
Experienced with strategic planning, business development, and operational management. Utilizes strategic insights to align company goals with market opportunities. Track record of effective leadership in cross-functional team environments.
Overview
15
15
years of professional experience
Work History
Managing Director
Accalm LTD
02.2020 - Current
- Oversee daily operations of the 20 accommodations guest house
- Manage and train staff
- Ensure the property is well-maintained
- Manage budgets and financial records
- Market the property to attract guests
- Ensure compliance with health and safety regulations
- Monitor guest satisfaction and implement improvements
- Prepare and serve breakfast to guests
- Maintain inventory of supplies and equipment
- Plan and organize events and activities for guests
- Handle reservations and check-ins/check-outs
- Develop and implement policies and procedures
General Manager
Senior Homes LTD
12.2011 - 01.2020
- Managed a 110 bed medical nursing home facility by developing long-term strategic plans and day-to-day operational policies and procedures for the operation, management, and maintenance of the nursing home.
- Enforced rules and regulations to ensure quality care and safety of residents and to protect their personal and property rights.
- Maintained an effective human resources program to train and manage all staff of the facility.
- Developed and oversaw the facility budget and accounting system, marketed the facility to prospective residents and their families, and maintained effective public relations with the community at large and the health care community.
Community Liaison Officer
United States Government
02.2010 - 12.2011
- Coordinated the development and implementation of relevant programs to enhance post morale in the following three categories: U.S. traditions; Host country culture; and Social, educational and recreational activities.
- Strengthened community relationships by organizing and hosting regular meetings, workshops, and events.
- Provide confidential support to individuals and groups within the community (divorce, spouse/child abuse, adoption, death, mental health concerns).
- Work with RSO to organize security briefings, contingency planning seminars, and town meetings to disseminate information and ensure emergency preparedness.
Managing Director
Lynx Mystery Shopping Co LTD
02.2010 - 12.2011
- Developed comprehensive project plans that included timelines, resource needs, and key milestones.
- Served as the go-to contact for mystery shoppers, keeping lines of communication open and smooth throughout the projects lifecycle.
- Reviewed Mystery shopping reports, offering actionable insights and recommendations based on findings.
- Delivered status updates and final reports to clients, emphasizing key findings and outcomes.
- Ensured a 95% project completion rate within the first two months.
Education
MBA - Innovation And Leadsership
University of Mauritius/Ducere Business School
Mauritius And Australia06-2016
Skills
- Operations management
- Quality assurance
- Mentoring and training
- Client relationships
- Cross-functional team leadership
- Employee motivation
- Management team building
- New business launch
- Decision-making
- Business leadership
- Teamwork and collaboration
Accomplishments
- Took over a run down 20 accommodation guest house and in one year was able to double its turnover with a 90% guests satisfaction.
- Lead a team of architects, builders and engineers, in the development and conception of Senior Homes LTD which is five star 110 Medical nursing home facility, the first one of its kind in Mauritius.
- Became the first woman to be elected on the board of administrators of the Mauritius Turf Club the oldest racing club in the southern hemisphere with 214 years of existence.
Languages
French, English, Creole
Native language
Hobbies
Passionate horse lover
Holder of an international Horse racing trainer's license
Member and only female board Member of the Mauritius Turf Club
Member of the Equestrian Welfare Association of Mauritius
Avid Line Dancer
Timeline
Managing Director
Accalm LTD
02.2020 - Current
General Manager
Senior Homes LTD
12.2011 - 01.2020
Community Liaison Officer
United States Government
02.2010 - 12.2011
Managing Director
Lynx Mystery Shopping Co LTD
02.2010 - 12.2011
MBA - Innovation And Leadsership
University of Mauritius/Ducere Business School
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