Nathacha Precieux

Develop, implement and monitor quality standards to ensure compliance with Forbes and brand-specific requirements.

Conduct regular audits across all departments, ensuring processes align with the hotel's commitment to excellence.

Analyse guest feedback and NPS scores to identity areas of improvement and implement corrective actions.

Collaborate with Heads of Departments to enhance operational efficiency and maintain consistency in service delivery.

Drive initiatives to enhance guest satisfaction, including manging service excellence touchpoints.

Design and deliver training programs aligned with the hotel's purpose, ambition and intentions.

Plan and execute large-scale training initiatives, including workshops and role-specific sessions, focusing on guest-centric service.

Organise refresher training for SOP adherence.

• Managed customer complaints, ensuring timely resolution and implementing changes to prevent recurrence.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Led the selection and implementation of quality management software to streamline processes and enhance traceability.
• Coordinated product recalls and managed the communication with regulatory authorities and customers.
• Coordinated with cross-functional teams to ensure product compliance with quality standards and customer requirements.
• Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
• Developed and implemented quality assurance processes to ensure product compliance with customer requirements.
• Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.