JEAN Ryan Nathanaël
Saint Aubin,SA
Summary
Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Officer
Innovagri Distribution
Saint Aubin
02.2025 - 05.2025
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Developed and implemented administrative procedures to improve operational efficiency.
- Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Compiled data for statistical analysis and reporting purposes.
Responsable D'activités
Solocal Interactive
Rose Belle
03.2022 - 12.2024
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
Customer Service Manager
Inoveit Hybrid Tech LTD
Quatre Bornes
02.2019 - 01.2022
- Developed and implemented strategies for providing excellent customer service experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Skills
- Staffing coordination
- Metric tracking
- Complaint resolution
- Training and mentoring
- Skilled multi-tasker
- Product and service solutions
- Call center management
- Customer relationship management software (CRM)
- Billing and filing
- Sales expertise
- Quality assurance controls
- Performance monitoring
- Data analysis
Certification
- ICT grade 3 certificate
- Alliance francaise diploma
- Ability in accounting
- French Advanced Level C1
- English Advanced Level
- Management Advanced Level
Languages
- English, First Language
- French, Advanced (C1)
Activities
- Ability to balance personal life and work space
- Ability to endure pressure for the company
- Ability to stay professional in all conflicts
Languages
English
First Language
Timeline
Administrative Officer
Innovagri Distribution
02.2025 - 05.2025
Responsable D'activités
Solocal Interactive
03.2022 - 12.2024
Customer Service Manager
Inoveit Hybrid Tech LTD
02.2019 - 01.2022