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NATACHA CATHERINE ARTHEMIDOR

Port Louis,Port Louis District
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
NATACHA CATHERINE ARTHEMIDOR

Summary

Personable [Job Title] skilled in fostering guest satisfaction and loyalty in appointment-driven environments. Maintains welcoming atmosphere with top-quality service and attention to detail. Adheres to safety and sanitation requirements to safeguard teams and guests. Upbeat massage professional with superior history of glowing guest feedback. Explains treatments and services to foster comfortable and memorable guest experiences. Strong commitment to quality and customer service. Attentive Massage Therapist equipped to provide focused therapeutic massage. Promotes salon and spa services and recommends individualized treatments to foster guest satisfaction. Well-trained in diverse techniques and services. Motivated individual brings recent certification in massage therapy. Possesses excellent command of diverse massage techniques and services. Supports guest comfort and relaxation with intentional communication and firm adherence to established processes. Hardworking physiotherapy team member diligent about documenting work. Goes above and beyond basic requirements to help patients feel welcome, confident and ready to tackle personal challenges. Skilled professional specialising in [Area of expertise] and bringing top skills in communication, patient relations and conflict mediation. Careful to work within patient limitations and use optimum positioning, equipment and procedures. Compassionate [Job Title] with sincere and warm approach to massage. Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and well-being through therapeutic massage remedies. Knowledgeable [Job Title] with [Number] years of experience offering professional massage treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments. Licensed Massage Therapist certified in multiple techniques. Continuously trains in massage methods to give clients best possible experiences and results. Empowers and supports clients dealing with stress and physical ailments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
years of professional experience

Work history

body lounge ltee
Bain boeuf pereyber, mauritius

Beauty Salon Owner
11.2007 - Current

Job overview

  • Enforced consistent execution of salon's policies and procedures to achieve high-quality service standards.
  • Oversaw and participated in staff meetings to identify areas for improvement and resolve internal team issues.
  • Monitored salon expenditure and implemented financial controls for efficient salon operations.
  • Pre-booked regular customers to minimise waiting times and increase client loyalty.
  • Acted as first point of contact for employees to discuss and resolve encountered issues.
  • Established and upheld extremely high levels of customer service to achieve guest satisfaction.
  • Organised salon rota to cater for increased workload during peak hours and days.
  • Evaluated staff's performance by collating customer feedback and conducting 1:1 review sessions.
  • Created and distributed promotional materials to attract new clients.
  • Created welcoming and nurturing environment for employees and customers to promote sales and services.
  • Oversaw salon training programs to facilitate transfer of skills on-the-job.
  • Developed and implemented business plans to meet objectives and goals.
  • Maintained clean and hygienic salon area in line with quality standards.
  • Kept updated monthly records of business costs and revenues.
  • Increased client base by devising and leading social media paid marketing strategy.
  • Onboarded new staff and set clear performance expectations to minimise turnover rates.
  • Conducted regular stock counts and ordered replacements to maintain optimal inventory.
  • Arranged regular maintenance services and repairs for salon equipment.
  • Built strong sales and customer service relationships with clients by motivating team into action.
  • Oversaw hiring, training and development of salon staff members.

body lounge ltee
Bain Boeuf, mauritius

Beauty Therapist
11.2007 - Current

Job overview

  • Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.
  • Attended training to deliver range of professional treatments offered by salon.
  • Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
  • Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
  • Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
  • Input bookings into computer system at reception.
  • Tracked emerging beauty trends to expand services and product offerings.
  • Answered clients' queries and requests by phone and email.
  • Upsold products with detailed knowledge and persuasive sales techniques.
  • Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
  • Handled or escalated client complaints in line with brand guidelines.
  • Performed pedicures and manicures, meeting daily appointment targets.
  • Greeted clients into salon, offering refreshments and magazines.
  • Carefully handled hot wax to deliver clean and flawless results.
  • Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
  • Analysed beauty needs by assessing skin tone, texture and problems.
  • Administered facial and body hair removal treatments with waxing, threading and electrolysis procedures.
  • Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.

body lounge ltee
Bain Boeuf, mauritius

Massage Therapist
11.2007 - Current

Job overview

  • Consistently exceeded customer expectations by providing individualised ideas for wellness maintenance.
  • Created safe, clean environment by sanitising work areas, changing treatment room sheets and sterilising instruments before each use.
  • Monitored inventory of spa supplies, promptly reordering low-stock items to maintain smooth delivery of services.
  • Grew massage revenue by customising sessions to suit individual client needs.
  • Promoted and upsold spa and body care products to clients to enhance massage experience.
  • Managed exceptional levels of cleanliness and hygiene throughout treatment areas.
  • Manipulated soft muscles and tissue for relaxation, sports therapy and the relief of [Type] conditions.
  • Registered and updated client information on database to maintain accuracy.
  • Created memorable client experiences by delivering a warm welcome, exceptional treatment process and outstanding post-treatment care.
  • Maintained accurate treatment records, monitoring client progress and adjusting treatment methods to achieve desired result.
  • Interviewed client to gather information regarding history, past injuries and ailments.
  • Identified massaged preferences and determined pressure points needed for clients.
  • Researched market trends and offered hot stone massages, reiki and Swedish massage to complement services.
  • Helped clients with specific conditions to successful rehabilitation using special massage techniques.
  • Referred clients to specialists to address major concerns and issues.
  • Maintained a booked-to-capacity schedule by maximising treatment opportunities.
  • Managed social media campaigns to increase new booking enquiries whilst growing followers.


Education

trinity college
Port Louis, Port Louis District

Certificate of Higher Education from english, french, maths, science
01.1993

Skills

  • Swedish massage
  • Stress relief techniques
  • Deep tissue massage
  • Hot stone massage
  • Excellent customer care
  • Aromatherapy
  • Attention to detail
  • Reflexology
  • Lymphatic Drainage
  • Practice management software
  • Instrument sterilisation
  • Multidisciplinary teamwork
  • Injury prevention
  • Personal care
  • Communication skills
  • Marketing
  • Social media marketing
  • [Type] Management
  • Public relations
  • Problem-solving
  • Team building
  • Payroll administration

Languages

English and french
Fluent
Availability
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Timeline

Beauty Salon Owner

body lounge ltee
11.2007 - Current

Beauty Therapist

body lounge ltee
11.2007 - Current

Massage Therapist

body lounge ltee
11.2007 - Current

trinity college

Certificate of Higher Education from english, french, maths, science
01.1993
NATACHA CATHERINE ARTHEMIDOR