Naaz E Rukhsaar Issack
Plaines des Roches,Mauritius
Summary
Dedicated Spa Therapist with expertise in tailored beauty treatments at The Ravenala Atitude Hotel. Skilled in massage techniques and client consultations, ensuring exceptional customer care and satisfaction. Proven ability to maintain hygiene standards and create a welcoming environment, enhancing guest experiences and promoting spa services effectively.
Overview
5
5
Languages
6
6
years of professional experience
Work History
Spa Therapist
The Ravenala Atitude Hotel
02.2026 - Current
- Performing Beauty & Spa Treatments
- Provide Massages with Rituals, Deep tissue massages, Facials, Body care
- Body scrubs, wraps and other beauty services
- Perform manicures, pedicures, and skin-care treatments
- Tailor treatments to client needs and preference
- Use spa products and equipment safely and correctly
- Hygiene & Safety
- Maintain high standards of cleanliness and sanitation
- Sterilize tools and equipment after every use
- Follow hotel spa hygiene policies and safety Spa Room Preparation
- Set up treatment rooms with clean towels, oils, and equipment
- Keep treatment rooms tidy, stocked, and ready
- Ensure ambiance (music, lighting, aroma) is appropriate
- Client Consultation Care
- Full attention to client's demands
- Ensure the client is well welcomed and leave with satisfaction
- Discuss any medical conditions or contraindications
- Active listening and making the client feel genuinely valued
Spa Therapist & Receptionist
The Address Boutique Hotel
Port Chambly
08.2022 - 12.2025
- Performing Beauty & Spa Treatments
- Provide facials, massages, body scrubs, wraps, waxing, and other beauty
- Spa Services
- Perform manicures, pedicures, and skin-care treatments
- Tailor treatments to client needs and preferences
- Use spa products and equipment safely and correctly
- Client Consultation & Care
- Conduct pre-treatment consultations and skin analysis
- Discuss any medical conditions or contraindications
- Recommend suitable treatments and products
- Ensure client comfort and relaxation throughout the session
- Hygiene & Safety
- Maintain high standards of cleanliness and sanitation
- Sterilize tools and equipment after every use
- Follow hotel spa hygiene policies and safety protocols
- Product Knowledge & Upselling
- Understand all spa brands and retail items
- Recommend home-care products to clients
- Promote special spa packages or seasonal offers
- - Spa Room Preparation
- Set up treatment rooms with clean towels, oils, and equipment
- Keep treatment rooms tidy, stocked, and ready
- Ensure ambiance (music, lighting, aroma) is appropriate
- - Administrative Support
- Log treatment records accurately
- Report equipment issues
- Assist with scheduling or inventory when needed
- - Guest Welcome & Customer Service
- Greet guests warmly upon arrival
- Provide information about spa services, treatments, and facilities
- Offer refreshments and guide guests to the relaxation area
- - Appointment Management
- Book and confirm appointments
- Coordinate schedules between therapists
- Manage walk-ins and waiting lists
- Handle cancellations and rescheduling
- - Front Desk Operations
- Answer phone calls and respond to emails
- Handle check-in and check-out for spa guests
- Ensure guest records and preferences are updated
- - Payment & Transactions
- Process payments (cash, card, hotel charges)
- Balance daily transactions for the spa front desk
- Issue receipts and maintain accurate billing
- - Retail Sales
- Promote and sell skincare and beauty retail products
- Maintain displays, stock levels, and product knowledge
- Provide personalized product recommendations
- - Spa Environment & Administrative Tasks
- Keep reception and relaxation areas clean and organized
- Prepare guest robes, slippers, towels, and amenities
- Assist with spa inventory and stock control
- Communicate guest feedback to management and therapists
Trainee
Katty Hair & Beauty Salon
01.2021 - 06.2021
- Supporting Beauty Treatments
- (Depending on what the salon offers)
- Assisting with facials, waxing, manicures, pedicures
- Setting up treatment rooms
- Cleaning and organizing tools and products
- Customer Service Support
- Greeting clients and offering refreshments
- Assisting with client check-ins
- Ensuring clients feel comfortable while waiting
- Reception and Administrative Tasks
- Answering phone calls
- Scheduling appointments
- Confirming bookings
- Handling basic payment processes
Education
Training Centre - Body Massage Therapy
Sankrish International Ltd
Training Centre - Beauty Therapy
Sankrish International Ltd
Beauty Technician Pro Academy - Make Up Artistry
Beauty Technician Pro Academy
Simadree Virasawmy State Secondary School
School Certificate -
Certificate - Universal ICT Education Programme
Certificate of Primary Education Examination -
Skills
- Self-determined and responsive
- Knowledge of massage techniques
- Beauty and wellness treatments
- Understanding of spa equipment and product usage
- Tailoring treatments
- Interpersonal skills
- Upselling spa treatments and products
- Physical stamina
- Physical strength
- Hand dexterity
- Coordination
- Working under tension and pressure
- Meeting requirements and deadlines
- Punctuality
- Cash handling
- Strategic problem solving
- Working effectively alone
- Working effectively as part of a team
- Hygiene and sanitation standards
- Administrative skills
- Recording treatment notes
- Active listening
- Computer literacy
Languages
English, French, Hindi, Urdu & Mauritian creole
Personal Information
- Date of Birth: 04/28/02
- Gender: Female
- Nationality: Mauritian
Other Name
Naaz E Rukhsaar
Languages
English
Advanced
C1
French
Proficient
C2
Hindi
Upper Intermediate
B2
Urdu
Advanced
C1
Mauritian creole
Advanced
C1
Timeline
Spa Therapist
The Ravenala Atitude Hotel
02.2026 - Current
Spa Therapist & Receptionist
The Address Boutique Hotel
08.2022 - 12.2025
Trainee
Katty Hair & Beauty Salon
01.2021 - 06.2021
Training Centre - Body Massage Therapy
Sankrish International Ltd
Training Centre - Beauty Therapy
Sankrish International Ltd
Beauty Technician Pro Academy - Make Up Artistry
Beauty Technician Pro Academy
Simadree Virasawmy State Secondary School