Narojee Ratna Devi
Flacq,PL
Summary
Enthusiastic Housekeeping Supervisor offering 7 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
11
11
years of professional experience
Work History
Housekeeping Supervisor
Constance belle mare plage
Flacq , Belle Mare
06.2024 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
Housekeeping Supervisor
Maritime spa and resorts
Port Louis, Balaclava
06.2022 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Cabin Stewardess
Msc
Germany, Hamburg
05.2024 - 06.2024
- Greeted passengers and provided them with a friendly and helpful onboard experience.
- Organized cabins, ensuring they were kept clean and tidy at all times.
- Ensured the safety of passengers by performing regular fire drills.
- Maintained an inventory of supplies for cabin service including linens, towels, toiletries.
- Anticipated needs of passengers to enhance comfort and promote enjoyable cruise
Cabin Stewardess
Msc
Italy, Venice
05.2023 - 12.2023
- Greeted passengers and provided them with a friendly and helpful onboard experience.
- Organized cabins, ensuring they were kept clean and tidy at all times.
- Ensured the safety of passengers by performing regular fire drills.
- Maintained an inventory of supplies for cabin service including linens, towels, toiletries.
Housekeeping Supervisor
Solana Beach hotel
Flacq, Belle Mare
01.2022 - 06.2022
- Verified each completed room against standard plans to maintain consistency.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
Senior Housekeeping Host
Salt of palmar
Flacq, Palmar
09.2018 - 08.2020
- Collaborated with multiple departments to maximize workflow and efficiency.
- Trained new recruits to form an enthusiastic theme
Room Attendant
La palmeraie boutique hotel
Flacq, Palmar
02.2015 - 09.2018
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned and returned vacant rooms to occupant-ready status.
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
Store Attendant
World knits
Quartier Militaire, Villemain
01.2014 - 01.2015
- Distributed new merchandise efficiently to different departments.
- Issued receipts, discussed return policies and directed customers to pickup locations for larger merchandise.
Education
Language Arts Education
Modern College
Flacq10.1998
Skills
Training in train the trainer, fire warden, first aid
- Cleaning practices
- Vacuuming and sweeping
- Team Building
- Quality assurance and control
Timeline
Housekeeping Supervisor
Constance belle mare plage
06.2024 - Current
Cabin Stewardess
Msc
05.2024 - 06.2024
Cabin Stewardess
Msc
05.2023 - 12.2023
Housekeeping Supervisor
Maritime spa and resorts
06.2022 - Current
Housekeeping Supervisor
Solana Beach hotel
01.2022 - 06.2022
Senior Housekeeping Host
Salt of palmar
09.2018 - 08.2020
Room Attendant
La palmeraie boutique hotel
02.2015 - 09.2018
Store Attendant
World knits
01.2014 - 01.2015
Language Arts Education
Modern College