Napaul Heman
Grand River Southeast
Summary
I, Mr. Napaul Heman, aged 21 years old, currently employed at the prestigious One and Only Le Saint Geran Hotel as a sports & leisure animator in the sports department, known as Club One.
Experienced with managing guest interactions, utilizes communication and problem-solving skills to address and resolve concerns effectively. Track record of enhancing guest satisfaction and fostering welcoming environment.
Overview
2
2
years of professional experience
Work History
Sports and Leisure Animator
One and Only Le Saint Geran
01.2023 - Current
With two years of experience in this position, my primary role is to engage and entertain guests by offering a wide range of activities tailored for teenagers and adults residing at the hotel
The activities I oversee include football, beach volleyball, foot volley, badminton, and various aqua sports such as water skiing, tube riding, and kayaking, among many others. Additionally, I am responsible for managing booking for tennis and padel lessons, personal training sessions, as well as yoga and Pilates classes
Beyond my core responsibilities, I also handle administrative tasks unique to my role. I respond to emails from other departments, guests regarding queries about Club One, ensuring seamless communication and efficient coordination within the hotel
My experience in this position has allowed me to develop strong organizational, communication, and customer service skills while contributing to a dynamic and enjoyable experience for hotel guests
Education
A Levels -
Sir Leckraz Teelock State Secondary School
Centre De Flacq, MauritiusO Levels -
Sir Leckraz Teelock State Secondary School
Centre De Flacq, MauritiusCPE -
Caroline Government School
Skills
1 Highly Good Communication Skills – I have developed my communication skills while working as I engage in communication with guests on a daily basis at my workplace ( mainly English and French )
2 Hardworking – Shows presence in no matter what section my team and colleagues need me to be in
3 Creative – Being creative is an absolute must where I work I must always be creative to entertain the
guests
4 Customer Service – I have the required skills (warmth, empathy, anticipation) to offer the best services
5 Problem Solving – In complex situations, I deal with calmness and find the best solution to issues
6 Computer Literacy – Ability to understand and work easily on computers, whether it is to make reports
on excel, word or even make presentations on PowerPoint
Accomplishments
- Recognized as one of the top students in my school for achieving the best CPE results.
- completed O levels , A levels
- participated in Alliance Francaise
- Awarded medals for active participation in various sports competitions.
- Actively learning new languages to expand communication skills.
- Passionate about fitness and regularly train to maintain physical and mental well-being.
- Passionate about music
- Enthusiastic about cars with a keen interest in automotive technology and trends.
Languages
English
French
Timeline
Sports and Leisure Animator
One and Only Le Saint Geran
01.2023 - Current
A Levels -
Sir Leckraz Teelock State Secondary School
O Levels -
Sir Leckraz Teelock State Secondary School
CPE -
Caroline Government School
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