Naomi Keren Yan Ping Yuen
Beau Bassin/Rose Hill,Mauritius
Summary
Experienced waitress with 8 years working in busy restaurant and bar settings and fast-paced environments. Accustomed to adjusting work pace based on number of customers and providing first-class service even at peak times with enthusiasm and great attitude. As a Dental Assistant, Learn about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Proficient in Microsoft Office. Offers professional attitude paired with (Provides professional and courteous customer service with high levels of integrity and accuracy) stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Experienced in cash handling, balancing drawers. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Tamarina Golf & Spa Boutique Hotel
Tamarin, tamarin
10.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
Bar Waitress
Catering service
09.2018 - Current
- Greeted customers in bar area of busy with energy and enthusiasm.
- Took drink and food orders, detailed new menu items and specials, and recommended add-ons.
- Performed opening and closing duties within bar area according to schedule.
- Cleared plates and utensils, cleaned table and chairs, and prepared new place settings.
Money Changer Teller
Vish Exchange
03.2023 - 05.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Head Waitress
Le Labourdonnais Hotel
02.2022 - 01.2023
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction .
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Dental Assistant
dental clinic of Dr. Ramkalawon
03.2018 - 07.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Customer Service Agent
Multicontact Canal+
09.2017 - 01.2018
- Demonstrated high attention to detail, organization and management of multiple tasks.
- Educated clients on account services and resolved client inquiries regarding statement information.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
IT Engineer in Training
Nettobe
01.2017 - 04.2017
Waitress Trainee
Oberoi Hotels & Resorts
Balaclava, Balaclava
09.2023 - 10.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
Education
Diploma Course - IATA Foundation In Travel & Tourism
Kadosh Training Service
Rose Hill11.2023
Diploma Course - NC3 Restaurant & Bar Services
Ecole Hoteliere Sir Gaëten Duval
Ebene02.2022
No Degree - Graphic Design
OPEN UNIVERSITY OF MAURITIUS
Curepipe11.2020
High School Diploma -
State Secondary School of Beau Bassin
Beau Bassin11.2016
High School Diploma -
State Secondary School of Beau Bassin
Beau Bassin11.2014
Skills
- Learning Strategies
- Beverage Expertise
- Microsoft Excel & Microsoft Office
- Customer Service
- Creative
- Team Leadership
- Self-Motivated
- Adaptability
- Can work for Odd Hours
- Adobe Photoshop & Illustrator
Certification
- Certified Of Appreciation, Ecole Hôtelière Sir Gaëtan Duval in Collaboration with the Tourism Employees Welfare Fund and La Rhumerie de St Aubin- 13 May 2022
- Certified Sevice Excellence Training, Ninety-Six Hotel Collection - 13 & 14 October 2022
- Introduction to IT, RRJ Learning Centre Technologies Unlimited - 7 May 2016 to 01 July 2016
Languages
Creol, French, English
Native language
Spanish
Elementary
A2
Japanese
Elementary
A2
Timeline
Receptionist
Tamarina Golf & Spa Boutique Hotel
10.2023 - Current
Waitress Trainee
Oberoi Hotels & Resorts
09.2023 - 10.2023
Money Changer Teller
Vish Exchange
03.2023 - 05.2023
Head Waitress
Le Labourdonnais Hotel
02.2022 - 01.2023
Bar Waitress
Catering service
09.2018 - Current
Dental Assistant
dental clinic of Dr. Ramkalawon
03.2018 - 07.2019
Customer Service Agent
Multicontact Canal+
09.2017 - 01.2018
IT Engineer in Training
Nettobe
01.2017 - 04.2017
Diploma Course - IATA Foundation In Travel & Tourism
Kadosh Training Service
Diploma Course - NC3 Restaurant & Bar Services
Ecole Hoteliere Sir Gaëten Duval
No Degree - Graphic Design
OPEN UNIVERSITY OF MAURITIUS
High School Diploma -
State Secondary School of Beau Bassin
High School Diploma -
State Secondary School of Beau Bassin
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