NAOMI KEREN YAN PING YUEN
Beau Bassin/Rose Hill
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Assistant
Taram Group
Phoenix
02.2025 - 10.2025
- Maintained confidential records for executive operations, ensuring data integrity and security.
- Prepared reports, presentations, agendas, and minutes to support executive staff needs.
- Facilitated communication between senior management and staff to enhance collaboration.
- Monitored and responded to incoming emails promptly to ensure efficient information flow.
- Provided administrative support in preparing contracts, invoices, and purchase orders for daily operations.
- Scheduled appointments with external parties, including vendors and suppliers, to optimize executives' time.
- Executed data entry tasks into various software programs, including MS Excel, for accurate record-keeping.
- Organized complex calendars for appointments, meetings, and travel arrangements for executive team.
Receptionist
Tamarina Golf & Spa Boutique Hotel
Tamarin
10.2023 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Waitress (Part timer)
Oberoi Hotel
Balaclava
09.2023 - 10.2023
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Bar Waitress
Beau bassin/Rose hill
09.2018 - 09.2023
- Greeted customers in bar area of busy with energy and enthusiasm.
- Took drink and food orders, detailed new menu items and specials, and recommended add-ons.
- Performed opening and closing duties within bar area according to schedule.
- Cleared plates and utensils, cleaned table and chairs, and prepared new place settings.
Money Changer Teller
Vish Exchange
Port Louis
03.2023 - 05.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Head Waitress
Le Labourdonnais Hotel
Port Louis
02.2022 - 01.2023
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction.
- Trained staff members on use of POS system.
- Uphold high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Dental Assistant
Dental clinic of Dr. Ramkalawon
Rose Hill
03.2018 - 07.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Customer Service Agent
Multicontact Canal+
Curepipe
09.2017 - 01.2018
- Demonstrated high attention to detail, organization and management of multiple tasks.
- Educated clients on account services and resolved client inquiries regarding statement information.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
IT Engineer in Training
Nettobe
Coromandel
01.2017 - 04.2017
Education
Diploma Course - IATA Foundation In Travel & Tourism
Kadosh Training Service
Rose Hill, Mauritius11.2023
Diploma Course - NC3 Restaurant & Bar Services
Ecole Hoteliere Sir Gaëten Duval
Ebene, Mauritius02.2022
Diploma - Graphic Design
OPEN UNIVERSITY OF MAURITIUS
Curepipe, Mauritius11.2020
High School Diploma -
State Secondary School of Beau Bassin
Beau Bassin, Mauritius11.2016
High School Diploma -
State Secondary School of Beau Bassin
Beau Bassin, Mauritius11.2014
Skills
- Learning strategies
- Beverage expertise
- Microsoft Excel and Office
- Client relations
- Creativity
- Organizational skills
- Team leadership
- Self-motivation
- Adaptability
- Flexible scheduling
- Adobe Photoshop and Illustrator
- Telephone communication
- Data entry
Languages
- Creol, Native
- French, Native
- English, Native
- Spanish, A2 Elementary
- Japanese, A2 Elementary
Certification
- Certified Of Appreciation, Ecole Hôtelière Sir Gaëtan Duval in Collaboration with the Tourism Employees Welfare Fund and La Rhumerie de St Aubin, 05/13/22
- Certified Service Excellence Training, Ninety-Six Hotel Collection, 10/13/22
- Introduction to IT, RRJ Learning Centre Technologies Unlimited, 05/07/16 to 07/01/16
Timeline
Executive Assistant
Taram Group
02.2025 - 10.2025
Receptionist
Tamarina Golf & Spa Boutique Hotel
10.2023 - 01.2025
Waitress (Part timer)
Oberoi Hotel
09.2023 - 10.2023
Money Changer Teller
Vish Exchange
03.2023 - 05.2023
Head Waitress
Le Labourdonnais Hotel
02.2022 - 01.2023
Bar Waitress
09.2018 - 09.2023
Dental Assistant
Dental clinic of Dr. Ramkalawon
03.2018 - 07.2019
Customer Service Agent
Multicontact Canal+
09.2017 - 01.2018
IT Engineer in Training
Nettobe
01.2017 - 04.2017
Diploma Course - IATA Foundation In Travel & Tourism
Kadosh Training Service
Diploma Course - NC3 Restaurant & Bar Services
Ecole Hoteliere Sir Gaëten Duval
Diploma - Graphic Design
OPEN UNIVERSITY OF MAURITIUS
High School Diploma -
State Secondary School of Beau Bassin
High School Diploma -
State Secondary School of Beau Bassin