NANDHINEE DABEDEEN
VACOAS
Summary
Operations Home Manager and talented leader with over 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities and running of a care home both in Mauritius and United Kingdom. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated in the care and Mental heath professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate Leader with strong organizational skills.
Ready to help team achieve company goals.
Overview
29
29
years of professional experience
Work History
Deputy Manager of Operations
LIFECARE RESIDENTIAL CARE HOME LTD
2012.03 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Smooth running of the day to day of the care home
- Deal with all aspect of social security and other professionals.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Lead onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Deal with customers feedback and keeping good standard of care
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
Residential Home Manager
CROYDON COMMUNITY CARE LTD
2000.01 - 2012.03
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Mentored and coached staff to improve performance and interactions with residents.
- Offered learning opportunities to help residents develop important life skills.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Oversaw budget to manage expenditures and control costs.
- Managed all intake and discharge paperwork and procedures for residents.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
Supervisor of Operations
LIFECARE NHS TRUST LTD
1996.01 - 1999.12
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
Customer Service Representative
TESCO STORES UK
1994.11 - 1995.12
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Education
SAFE GUARDING ADULTS AWARENESS
CROYDON COUNCIL
CROYDON UNITED KINGDOMBachelor of Arts - HEALTH CARE MANAGEMENT
TRINITY COLLEGE AND UNIVERSITY
WESTMINISTER UNITED KINGDOM08.2005
BIIAB NATIONAL CERTIFICATE FOR LICENSEES - ON-LICENCE
CARSHALTON COLLEGE
CARSHALTON SURREY UNITED KINGDOM2005
NVQ LEVEL3 - NVQ IN CARE
WESTMINISTER KINGSWAY UNIVERSITY COLLEGE
WESTMINISTER UNITED KINGDOM2002
NURSING CARE MANAGEMENT
WESTMINISTER COLLEGE
WESTMINISTER UNITED KINGDOM2000
UNDERSTANDING MENTAL ILLNESS
VB TRAINING CONSULTANTS LTD
REDHILL UNITED KINGDOMSkills
- Workflow Planning
- Market Growth
- Project Development
- Staff Training
- Process Improvement Strategies
- High-Pressure Environments
- Multi-Unit Operations Management
- Project Management
- Systems Implementations
- Contract Review and Recommendations
- Staff Management
- Productivity Improvement
- Maintaining Compliance
- Continuous Improvements
- Regulatory Compliance
- Interpersonal Communications
- Business Intelligence
- Team Leadership
- Operations Oversight
- Recruiting and Hiring
- Employee Motivation
- Business Strategy Development
- Cultural Awareness
- Purchasing and Procurement
- Financial and Cash Flow Analyses
- Project Planning
- Planning and Implementation
- Health Information Policy and Procedure Development
- Customer Relationship Management
- Process Improvement
Listening to Music
Love listening to various type of music and my weakness is i cannot stop.
Additional Information
I use to also own and managed a Restaurant and a Bar in South London United kingdom call Mauritius Bar and Restaurant which has won the Highly commended Family Restaurant in South London.
Timeline
Deputy Manager of Operations
LIFECARE RESIDENTIAL CARE HOME LTD
2012.03 - Current
Residential Home Manager
CROYDON COMMUNITY CARE LTD
2000.01 - 2012.03
Supervisor of Operations
LIFECARE NHS TRUST LTD
1996.01 - 1999.12
Customer Service Representative
TESCO STORES UK
1994.11 - 1995.12
SAFE GUARDING ADULTS AWARENESS
CROYDON COUNCIL
Bachelor of Arts - HEALTH CARE MANAGEMENT
TRINITY COLLEGE AND UNIVERSITY
BIIAB NATIONAL CERTIFICATE FOR LICENSEES - ON-LICENCE
CARSHALTON COLLEGE
NVQ LEVEL3 - NVQ IN CARE
WESTMINISTER KINGSWAY UNIVERSITY COLLEGE
NURSING CARE MANAGEMENT
WESTMINISTER COLLEGE
UNDERSTANDING MENTAL ILLNESS
VB TRAINING CONSULTANTS LTD
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