NAKASH MOHARAZ

• Motor Surveyor at New India Assurance Ltd.

* Assess damaged vehicles and provide survey report for reparations or total loss.

• Motor Surveyor at Spice Finance ltd.

* Evaluate new & reconditioned vehicles comparing prices with others showrooms to provide Survey report within 24hr - 48hrs.

• Motor Surveyor at FN Auto Point.

Assess Reconditioned & Second hand vehicles, refer to conditions / year and mileage of any particular vehicles, and provide estimations to Leasing & Insurance company.

• Survey accidented vehicles.
• Request spare parts / mechanical & electrical quotations.
• Identify parts at any suppliers.
• Prepare Estimate Of Repairs according to standard labor hours and send to Insurance / customers.
• Keep in touch with client & Insurances.
• Deal with Insurance Surveyor's.
• Follow up work in progress (wip) and inform client accordingly.
• Once vehicle is ready for delivery, prepare Delivery / Satisfactions note.
• Prepare Technical Reports for Insurance / Company if there is any issues in case client has filed an legal matter against Company.
• Prepare leads and productions report in terms of monetary.
• Sort out issues / complaint for clients and advice for solutions for a win to win situations.

• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Developed estimates by costing materials, supplies and labor.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
• Documented problems and corrective actions to maintain records.
• Handled customer issues with confidence, using [Skill] to provide effective resolution.