Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Nagessen Thairthmee

Hotelier
Moka

Summary

Having been more than fifteen years in the hospitality sector and more than seven years in the management position provided me with great customer service skills A team player having a keen eye for details in my relentless pursuit for excellence in exceeding customer service. Ability to work under pressure and consistently deliver. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Professional in hospitality management with strong track record in maintaining high standards and achieving results. Proven ability to oversee team collaboration and adapt to changing needs. Skilled in staff training, inventory control, and ensuring exceptional guest experiences. Known for reliability, effective communication, and commitment to excellence. Experienced with managing housekeeping teams and ensuring top standards of cleanliness. Utilizes leadership skills to enhance team performance and maintain operational efficiency. Track record of effective problem-solving and inventory management. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.

Overview

18
years of professional experience

Work History

Lux Grand Baie

Assistant Executive Housekeeper
04.2025 - Current

Job overview

  • Help to build a motivated and skilled team, leads by example and instill a culture of continuous learning and development among employees.
  • Responsible of the operation and teams of housekeeping service, laundry facilities, linen operations.
  • Responsible for general housekeeping service and cleanliness of the Hotel’s Public Area.
  • Responsible for the Departmental Budget – Capex and Opex and monitor expenditure and breakages.
  • Optimise and seek for guest satisfaction throughout their stay in line with our standards.
  • Ensure that Hotel values and housekeeping standards are as per policies and procedures.
  • Ensure proper supply of room amenities and linen to ensure continual service.
  • Conduct regular checks in rooms, corridors and surroundings to ensure maintenance of our standards.
  • Control and manage inventories, provide management with purchase recommendations and negotiate with suppliers.
  • Close monitoring of safety of the team during operations.
  • Actively plans and manages the career development of every employees through effective coaching, training and by instilling company values.
  • Organizes and manages the department in accordance with the company philosophy and policies, maximizing efficiency and productivity and achieving established goals.
  • Displays warmth care and genius enthusiasm when dealing with guests and internal customers.
  • Demonstrates standards awareness and genuine enthusiasm when dealing with guests and internal customers.
  • Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals.
  • Assists the preparation of the annual plans and forecasts, consistently monitors and manages budgetary goals.
  • Maintains an organized administration of departmental and personnel records, including rostering and leave planning.
  • Conducts daily briefing and monthly departmental meeting (with minutes copied to division head).
  • Provides regular and fair performance feedback to employees, formally and informally as appropriate.

Four seasons Resorts
Flacq

Assistant Housekeeping Manager
12.2018 - 04.2025

Job overview

  • Assist the Department Head to build a motivated and skilled team, leads by example and instill a culture of continuous learning and development among employees.
  • Actively plans and manages the career development of every employees through effective coaching, training and by instilling company values.
  • Organizes and manages the department in accordance with the company philosophy and policies, maximizing efficiency and productivity and achieving established goals.
  • Displays warmth care and genius enthusiasm when dealing with guests and internal customers.
  • Demonstrates standards awareness and genuine enthusiasm when dealing with guests and internal customers.
  • Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals.
  • Assists the preparation of the annual plans and forecasts, consistently monitors and manages budgetary goals.
  • Maintains an organized administration of departmental and personnel records, including rostering and leave planning.
  • Conducts daily briefing and monthly departmental meeting (with minutes copied to division head).
  • Provides regular and fair performance feedback to employees, formally and informally as appropriate.

Lux Belle Mare
Flacq

Housekeeping Supervisor
03.2012 - 11.2018

Job overview

  • Oversaw the time management of housekeeping teams, ensuring schedules provided continued smooth running of operations.
  • Provided training, support and motivation to the team ensuring continued high standards of excellence across resort.
  • Worked with front desk to respond promptly to guest requests, maximizing customer satisfaction.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
  • Completed schedules, shift reports and other business documentation in accurate and timely manner.
  • Worked closely with front-of-house to strategically manage room cleaning in conjunction with check in and departure times.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Lux Belle Mare
Flacq

Housekeeping Coordinator
01.2008 - 03.2012

Job overview

  • Worked closely with front-of-house to strategically manage room cleaning in conjunction with check in and departure times.
  • Directed team of over one hundred personnel in busy hotel with 100% rooms occupancy.
  • Evaluated employee performance and developed improvement plans, maximizing team efficiency.
  • Worked with front desk to respond promptly to guest requests, maximizing customer satisfaction.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency.
  • Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.

Education

Private candidate

A-Levels
11.2006

University Overview

Shrimati Indira Gandhi SSS

GCSE
11.2004

University Overview

Skills

  • Exemplary organisation
  • Inter-department collaboration
  • Meticulous housekeeping standards
  • Training and development
  • Budget administration
  • Employee evaluations
  • Inspiring leadership
  • Team leadership
  • Public speaking
  • Team building
  • Problem solving
  • Microsoft office
  • Customer service
  • Management
  • Negotiation
  • Communication

Languages

English
French

Timeline

Assistant Executive Housekeeper
Lux Grand Baie
04.2025 - Current
Assistant Housekeeping Manager
Four seasons Resorts
12.2018 - 04.2025
Housekeeping Supervisor
Lux Belle Mare
03.2012 - 11.2018
Housekeeping Coordinator
Lux Belle Mare
01.2008 - 03.2012
Private candidate
A-Levels
Shrimati Indira Gandhi SSS
GCSE
Nagessen ThairthmeeHotelier