Nafisah Taher

- Processed product deliveries and managed invoicing tasks.

- Developed and maintained comprehensive filing systems for sales documentation, enhancing information retrieval efficiency.

- Assisted in the preparation of sales reports, ensuring accuracy and timely distribution to relevant stakeholders.

- Created and maintained reports, documents, and presentations to assist with administrative support.

- Managed customer complaint resolution processes, ensuring timely and appropriate responses.

-Ensure that reservation requests are handled effectively and efficiently.

- Coordinated with various departments to ensure timely resolution of reservation and customer inquiries.

- Follow up with accounts department for payments.

Cultivated and strengthened proactive relationships with existing clients to drive sales growth.

-Compile data and transfer them accurately into the system.

- Managed content updates for the company website, ensuring accurate information was always available to users.

- Analyzed customer feedback to identify areas of improvement in online shopping experience.

- Facilitated seamless booking experiences through website for customer satisfaction.

- Maintained up-to-date client files by verifying and entering essential data to support operational efficiency.

- Managed website content updates to ensure accurate information and user experience.

• Maximize rooms’ revenue through effective selling.
• Build strong client relationships and identify sales opportunities.
• Upsell facilities and ensure top-tier customer service.
• Manage inbound calls, emails, and online chat services.
• Maintain updated knowledge of The Lux Collective portfolio.
• Developed and implemented tailored sales strategies to enhance client engagement and retention.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Followed up with existing customers to provide additional support and address concerns.
• Generated increased sales revenue through effective lead generation and follow-up efforts.
• Responded to telephone and in-person requests for information.

• Handled guest check-ins and check-outs.
• Organized special guest events and upsold spa and room services.
• Produced daily activity and revenue reports.
• Delivered exceptional guest service by promptly addressing inquiries and resolving issues.
• Managed front desk operations, ensuring smooth check-in and check-out processes.
• Trained new associates on customer service protocols and resort policies.
• Coordinated with housekeeping and maintenance teams to ensure timely room readiness.
• Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.

• Facilitated guest check-ins, check-outs, and assisted with reservations.
• Closed city ledgers and collaborated with travel agencies.
• Delivered exceptional guest experiences through attentive service and problem resolution.
• Managed front desk operations, ensuring smooth check-in and check-out processes.
• Assisted in coordinating guest services, addressing inquiries, and providing local recommendations.
• Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
• Managed front desk operations, ensuring a smooth and pleasant guest experience.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Managed guest feedback.
• Focused on upselling resort services and event coordination.
• Implemented feedback processes to enhance guest satisfaction and experience quality.
• Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
• Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
• Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.

• Conducted shop inventory and performed upselling to guests.
• Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Collaborated with team members to maintain cleanliness and organization throughout the shop.
• Monitored product displays, ensuring alignment with promotional guidelines and visual standards.

• Supported front desk operations and assisted with event organization.
• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
• Coordinated room bookings and maintained accurate reservation records using hotel management software.
• Handled phone inquiries and directed calls to appropriate staff, improving response times.