Nafisah Taher
Vacoas
Summary
Dynamic, service-focused professional with a strong background in hospitality and client services. Currently thriving as a Sales Consultant at The Lux Collective, specializing in sales optimization, customer satisfaction, and relationship management. Highly motivated, detail-oriented, and passionate about delivering memorable guest experiences.
Overview
8
8
years of professional experience
Work History
Sales Consultant
The Lux Collective
10.2021 - Current
- Maximize rooms’ revenue through effective selling.
- Build strong client relationships and identify sales opportunities.
- Upsell facilities and ensure top-tier customer service.
- Manage inbound calls, emails, and online chat services.
- Maintain updated knowledge of The Lux Collective portfolio.
Guest Services Associate
Sugar Beach – A Sun Resort
03.2019 - 09.2021
- Handled guest check-ins and check-outs.
- Organized special guest events and upsold spa and room services.
- Produced daily activity and revenue reports.
Guest Service Associate
Sofitel The Palm, Dubai
11.2018 - 03.2019
- Facilitated guest check-ins, check-outs, and assisted with reservations.
- Closed city ledgers and collaborated with travel agencies.
Guest Services Associate
Sugar Beach Resort & Spa
06.2018 - 11.2018
- Managed guest feedback.
- Focused on upselling resort services and event coordination.
Shop Assistant
Sands Resort
04.2018 - 06.2018
- Conducted shop inventory and performed upselling to guests.
Front Desk Receptionist Intern
La Pirogue Hotel
05.2017 - 04.2018
- Supported front desk operations and assisted with event organization.
Sales Administrative Assistant
Cash & Carry
12.2016 - 05.2017
- Processed product deliveries and managed invoicing tasks.
Education
Front Office National Certificate Level 4 - Supervisory
Ecole Hoteliere Sir Gaetan Duval
01.2019
Front Office National Certificate Level 3 - undefined
Ecole Hoteliere Sir Gaetan Duval
01.2018
Skills
- Client Relationship Management
- Upselling and Revenue Optimization
- Communication and Interpersonal Skills
- Administrative and Office Support
- Time Management and Organization
- Problem Solving and Complaint Resolution
- Event Coordination
- Computer Literacy
- Online marketing
- Customer service
- Product and service knowledge
Additional Information
Hobbies: Swimming | Hiking | Reading
Timeline
Sales Consultant
The Lux Collective
10.2021 - Current
Guest Services Associate
Sugar Beach – A Sun Resort
03.2019 - 09.2021
Guest Service Associate
Sofitel The Palm, Dubai
11.2018 - 03.2019
Guest Services Associate
Sugar Beach Resort & Spa
06.2018 - 11.2018
Shop Assistant
Sands Resort
04.2018 - 06.2018
Front Desk Receptionist Intern
La Pirogue Hotel
05.2017 - 04.2018
Sales Administrative Assistant
Cash & Carry
12.2016 - 05.2017
Front Office National Certificate Level 3 - undefined
Ecole Hoteliere Sir Gaetan Duval
Front Office National Certificate Level 4 - Supervisory
Ecole Hoteliere Sir Gaetan Duval
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