Nadiah Kadir
New Grove,GP
Summary
Seeking work as a Cabin crew in a professional and reputed airline. A motivated individual who takes considerable pleasure in forming positive impression to Customers. Immensely enjoy contact with others , and is driven to exceed the expectations of both clients and the cabin crew department.
Overview
1
1
year of professional experience
Work History
Customer Service Professional
Mauritius Telecom
07.2023 - Current
- Assisted customers by answering questions and responding to inquiries.
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Freelancer
Cim Finance
04.2023 - 06.2023
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
- Strengthened client relationships with consistent communication and timely project updates.
Customer Service Representative
Sedeco
12.2022 - 03.2023
- Answered constant flow of customer calls with minimal wait times.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Doha College
Souillac, Mauritius11.2022
School Certificate - Science & Languages
Windsor College
Rose Belle, Mauritius11.2019
Skills
Attentive
Flexible
Active Listening
Problem Solving
Team Work
Vigilant
Adaptable
Calm Under Pressure
Languages
Creole Mauricien
Native language
Arabic
Upper intermediate
B2
English
Proficient
C2
French
Advanced
C1
Timeline
Customer Service Professional
Mauritius Telecom
07.2023 - Current
Freelancer
Cim Finance
04.2023 - 06.2023
Customer Service Representative
Sedeco
12.2022 - 03.2023
High School Diploma -
Doha College
School Certificate - Science & Languages
Windsor College
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