Nadia Malabar
Plaine Magnien
Summary
Dynamic professional with a proven track record at Velogic Ltd, excelling in air freight coordination and customer service. Recognized for exceptional problem-solving abilities and fostering teamwork, I effectively streamlined import and export processes and enhanced client satisfaction through clear communication and meticulous documentation review. Committed to continuous improvement and operational excellence.
Overview
12
12
years of professional experience
Work History
Customer-service
Ups Service Courrier
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Air Operations Clerk
Velogic Ltd
10.2013 - 11.2022
- Demonstrated excellent problem-solving skills when faced with unexpected challenges during the import process.
- Streamlined import processes by closely monitoring shipments and communicating effectively with carriers.
- Accelerated import clearance timeframes by promptly preparing and submitting necessary documentation.
- Improved invoice accuracy by meticulously reviewing import documents and reconciling discrepancies in a timely manner.
- Reduced customs delays by maintaining up-to-date knowledge of import regulations and compliance requirements.
- Collaborated with team members to optimize workflow and ensure that all tasks were completed on schedule.
- Provided exceptional customer service by addressing inquiries promptly and professionally, fostering positive client relationships.
- Contributed to a positive work environment through active participation in team meetings, sharing ideas for improvement, and supporting colleagues as needed.
- Established strong relationships with clients, ensuring satisfaction through consistent communication and timely resolution of issues.
- Coordinated shipments of product from country of origin to final destination by both air and land transport.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Provided tracking information to enable clients to monitor progress of shipments.
Education
SC -
Loreto College Mahebourg
MahebourgSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Shipment tracking
- Invoice processing
- Freight forwarding
- Incoterms awareness
- Air freight coordination
- Documentation review
- Client coordination
- Customs requirements
- Shipping document verification
- Teamwork
- Self motivation
- Invoicing
- Professionalism
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Interests
- I like trying new recipes and food trends
- I enjoy cooking for friends and family gatherings
- Watching Movies and TV Shows
- Reading
Timeline
Customer-service
Ups Service Courrier
09.2023 - Current
Air Operations Clerk
Velogic Ltd
10.2013 - 11.2022
SC -
Loreto College Mahebourg
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