Nabiilah Bibi JaunMamud
Port Louis
Summary
Methodical Application Support accomplished working with both internal and external vendors to support and implement applications using standard tools and frameworks. Dynamic and committed to optimizing systems performance for reduced operational costs and streamlined workflows. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Application Support Analyst
SD Worx
10.2019 - Current
- Delivered exceptional customer service by responding promptly to inquiries and offering thorough solutions tailored to individual needs.
- Enhanced application performance by identifying and resolving complex technical issues.
- Conducted root cause analysis on recurring issues, implementing preventative measures to reduce future occurrences.
- Developed comprehensive documentation for application functionality, leading to more efficient knowledge sharing among team members.
- Streamlined support processes, resulting in faster resolution times and improved customer satisfaction.
- Collaborated with cross-functional teams to implement necessary updates and optimize system efficiency.
- Spearheaded automation initiatives, streamlining repetitive tasks for increased productivity among the support team.
- Managed incident response efforts, ensuring rapid resolution of issues and minimal impact on business operations.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases and more complex SQL scripts for workarounds.
Application Developer Analyst
Accenture Ltd
09.2014 - 10.2019
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Collaborated with multidisciplinary teams to design and implement new technology features.
- Resolved system test and validation problems to provide normal program functioning.
- Assisted in the creation of comprehensive user manuals and training materials, equipping end-users with the knowledge needed to make full use of developed software solutions.
- Developed user-friendly interfaces with intuitive navigation, enhancing overall usability of applications.
- Participated in Agile methodologies such as Scrum and Kanban for streamlined project management and faster delivery times.
- Reduced software bugs with thorough testing and quality assurance practices, resulting in a more stable product.
- Collaborated with cross-functional teams to deliver high-quality applications within tight deadlines, ensuring client satisfaction.
- Conducted regular code reviews to maintain code quality and readability, improving team collaboration on projects.
- Maintained strict adherence to coding standards and best practices, ensuring consistent application performance across different platforms.
- Increased customer satisfaction by addressing end-user feedback promptly, making necessary improvements based on their suggestions.
- Updated technical documentation, product specifications, and technical training materials.
- Used Java, JavaScript and SQL Server, Salesforce Apex to develop new applications.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Corrected, modified and upgraded software to improve performance.
- Translated technical concepts and information into terms parties could easily comprehend.
Education
MBA - Business Administration
Honoris Educational Network
Mauritius04.2024
Bachelor of Science - Computer Applications
University Of Mauritius
Mauritius08.2014
Skills
- Customer Support
- Training and mentoring
- Analytical Skills
- Service-Level Agreements (SLA)
- IT Service Management
- SQL
- Software Development
- Incident Management
- ITIL Framework
- Ticket management
Certification
ITIL V4 Foundation
Timeline
Senior Application Support Analyst
SD Worx
10.2019 - Current
Application Developer Analyst
Accenture Ltd
09.2014 - 10.2019
MBA - Business Administration
Honoris Educational Network
Bachelor of Science - Computer Applications
University Of Mauritius
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