Nabiihah Koodruth
Flacq
Summary
A highly skilled professional with expertise in billing, invoicing, and cash handling, known for accuracy and efficiency. Demonstrates strong communication skills, both verbal and written, essential for effective client and colleague interactions. Excels in multitasking and organisational abilities within fast-paced environments, complemented by professional telephone etiquette and email correspondence. Proven track record in maintaining inventory, arranging merchandise displays, and developing basic sales techniques alongside customer engagement skills. Fluent in multiple languages with a personable approach and knowledge of luxury brands. Committed to problem-solving and conflict resolution to ensure customer satisfaction while adhering to security protocols.
Personable and professional with natural ability to connect with people and create welcoming environment. Skilled in communication and problem-solving, ensuring guest satisfaction and smooth operations. Committed to delivering exceptional service and enhancing guest experience in Guest Relation role.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Guest Relation/Concierge/PABX
Four Seasons at Anahita
2024.08 - 2026.03
- Greeted guests upon arrival, providing information and assistance with check-in procedures.
- Provided personalized customer service to ensure satisfaction of guest needs and expectations.
- Managed complaints and inquiries from guests promptly and professionally.
- Assisted guests with transportation needs, booking taxi cabs or rental cars when necessary.
- Handled reservations over the phone and online using various booking systems.
- Processed payments for room charges, taxes, incidentals, using a POS system.
- Collaborated with other departments within the company to ensure smooth operations at all times.
- Performed administrative tasks such as filing documents or updating databases when needed.
- Provided concierge services including restaurant recommendations or directions around town.
- Participated in weekly training sessions in order to stay up-to-date on new policies and procedures.
Trainee Guest Relation
Ambre Hotel
2024.02 - 2024.08
- As a Front Office Trainee at Ambre Hotel, I developed strong customer service and communication skills in a dynamic hotel environment.
- I assisted in managing guest check-ins and check-outs, handled inquiries, and provided support to ensure a seamless guest experience.
- I gained valuable experience in hospitality operations, contributing to a positive and welcoming atmosphere at the front desk.
Trainee Security Officer
Four Seasons at Anahita
2024.03 - 2024.06
- As the hotel was closed for renovation I had the chance to immerse in the security department as a trainee to help out.
- I had the chance to expand my skills level and knowledge.
- Attention to detail (spotting unusual behavior or security breaches).
- Ability to remain alert and aware of surroundings.
- Using radios and security systems for team coordination.
Sales Assistant
Woolworth Bagatelle
2023.10 - 2023.12
- As a Sales Assistant at Woolworth Bagatelle, I provided exceptional customer service, assisted with product selection, and maintained organized displays.
- I also managed inventory and supported the team in achieving sales targets, enhancing my communication and problem-solving skills.
- Security Training Officer.
Education
Diploma - Business and Human Resource Management
Elite Business School
2025.08 - 2026.03
Front Office Studies - undefined
Think Career
2024.02 - 2024.08
Cambridge SC - undefined
Quartier Militaire State Secondary School
2017.01 - 2022.11
Skills
- Experienced in billing, invoicing, and cash handling with accuracy
- Strong communication skills, both verbal and written, for interacting with clients and colleagues
- Excellent multitasking and organizational abilities in a fast-paced environment
- Professional telephone etiquette and email correspondence
- Maintained inventory and arranged merchandise displays
- Developed basic sales techniques and customer engagement skills
- Communicated effectively with team members and followed security protocols
- Problem-solving and conflict resolution to ensure customer satisfaction
- Fluent in multiple languages
- Personable approach
- Knowledge of luxury brands
ACTIVITIES
- I’m passionate about learning new languages. For now I can have basic conversation in Spanish, Arabic, Hindi, and Urdu .it’s exciting to connect with different cultures and expand my horizons.
- I thrive on new challenges and love stepping out of my comfort zone to grow both personally and professionally.
- When I’m not working or learning, you’ll often find me connecting with nature.
Timeline
Diploma - Business and Human Resource Management
Elite Business School
2025.08 - 2026.03
Guest Relation/Concierge/PABX
Four Seasons at Anahita
2024.08 - 2026.03
Trainee Security Officer
Four Seasons at Anahita
2024.03 - 2024.06
Trainee Guest Relation
Ambre Hotel
2024.02 - 2024.08
Front Office Studies - undefined
Think Career
2024.02 - 2024.08
Sales Assistant
Woolworth Bagatelle
2023.10 - 2023.12
Cambridge SC - undefined
Quartier Militaire State Secondary School
2017.01 - 2022.11