Naassir Moraby
Vacoas
Summary
Reliable hospitality professional with strong customer service, conflict resolution, and shift leadership skills. Trusted for busy tables, VIP service, and calm problem-solving in high-pressure dining environments.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Sugar Beach Resort
rivière noire
10.2023 - Current
- Anticipated guest needs, and resolved dining issues promptly, maintaining a calm and professional demeanor in high-pressure situations.
- Thrived in a fast-paced, high-volume environment, effectively managing a multi-table section without compromising service quality.
- Spearheaded opening and closing procedures, ensuring the dining room was fully prepped, sanitized, and compliant with health and safety standards.
- Trusted by management to handle VIP tables and large private events of up to 60 guests.
- Acted as a shift leader during management absences, coordinating floor plans and resolving escalated customer complaints.
- Demonstrated strong reliability and commitment, resulting in a three-year tenure and consistent assignment to the busiest shifts
Farm Technician
fresh water prawn mauritius
Savanne
11.2021 - 10.2023
- Monitored pond water quality for fresh water prawn farm conditions.
- Performed routine preventative maintenance and minor mechanical repairs on farm equipment to minimize downtime during peak harvesting seasons.
- Enforced strict safety protocols for machinery handling, ensuring a safe working environment and zero workplace accidents.
- Demonstrated high physical stamina and reliability, consistently meeting tight production deadlines during demanding two-year tenure.
- Trained and supervised 13 seasonal farm laborers in safe equipment handling, harvesting techniques, and daily farm protocols.
Cashier
Engen Curepipe
Plaine Wilhems
04.2022 - 10.2022
- Balanced cash drawer and verified daily transaction totals.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Shelf Stocker
Winner's
Vacoas
01.2021 - 10.2021
- Organized aisle displays to follow Winner's product placement standards.
- Checked product dates and removed damaged items from shelves.
- Assisted customers with locating items throughout Winner's store aisles.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Followed established procedures for stocking high-demand items in order to meet customer demand.
Furniture Delivery
Ranafa
Vacoas
07.2020 - 01.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed routine maintenance and repair.
Education
NC3 Bar And Restaurant - Bar And Restaurant
Sir Gaëtan Duval
Ebene04-2026
School Certificate - Accounting
S.S.S Phoenix
PhoenixSkills
- Heavy machinery & agricultural equipment operation
- POS systems & transaction processing
- Inventory & stock management
- Preventative equipment maintenance
- Health, safety & sanitation compliance
- Multilingual communication (English, French, Mauritian Creole)
- Customer service & conflict resolution
- Staff training & supervision
- Time management in fast-paced environments
- High physical stamina & adaptability
- Cross-functional teamwork
Timeline
Restaurant Waiter
Sugar Beach Resort
10.2023 - Current
Cashier
Engen Curepipe
04.2022 - 10.2022
Farm Technician
fresh water prawn mauritius
11.2021 - 10.2023
Shelf Stocker
Winner's
01.2021 - 10.2021
Furniture Delivery
Ranafa
07.2020 - 01.2021
NC3 Bar And Restaurant - Bar And Restaurant
Sir Gaëtan Duval
School Certificate - Accounting
S.S.S Phoenix