Mushmy Gowry

· Manage and supervise all local and overseas room bookings, ensuring efficiency and accuracy.

· Handle reservation inquiries promptly via phone, email, or online systems, providing excellent customer service.

· Confirm, modify, or cancel reservations while maintaining precise records.

· Respond to all reservation requests efficiently and within 24 hours.

· Handle specific requests regarding room types, discounts, and special arrangements.

· Supervise, train, and evaluate reservation staff, reporting their progress to senior management.

· Ensure all reservations are entered, updated, and maintained accurately in the computer system (PMS, CRS)

· Keep control over travel agent allotments and monitor booking trends.

· Coordinate with the front desk, sales, and marketing teams for room allocation and promotional packages.

· Oversee the allocation of rooms to maximize occupancy and revenue, including responding promptly to overbooking situations and closing reservations on critical days.

· Manage inventory control related to reservations, working in coordination with the Senior Sales and Reservations Manger and Sales team.

· Assist in reviewing work methods and procedures within the reservation department to improve efficiency.

· Help achieve forecasted and budgeted occupancy and average room rates by collaborating with Director of Sales.

· Handle guest complaints related to reservations and take immediate remedial actions.

· Ensure compliance with all systems, procedures, and SOPs outlined in the reservation manual.

Responsible for the compilation, updating, and enforcement of reservation SOPs.

• Assisted guests with reservation inquiries providing accurate information and exceptional service.
• Coordinated bookings for group events ensuring smooth communication between departments.
• Managed daily operations to maintain efficient reservation processes and guest satisfaction.
• Supported team in training new staff on reservation systems and customer service protocols.
• Monitored reservation system for accuracy and addressed discrepancies promptly.
• Handled guest complaints with professionalism ensuring a positive resolution experience.
• Organised and updated reservation records to reflect changes in bookings efficiently.
• Collaborated with other departments to optimise service delivery and enhance guest experiences.
• Prepared detailed reports on reservation trends to aid strategic decision making.
• Coordinated group bookings efficiently whilst adhering to hotel policies.
• Monitored room availability with precision, ensuring optimal usage.
• Trained new staff members, providing high-quality service.
• Streamlined booking procedures for increased operational efficiency.
• Handled all aspects of billing and payment processing without errors.
• Delegated tasks effectively amongst team members for improved productivity.
• Maintained accurate reservation records to facilitate seamless check-ins and check-outs.
• Conducted calls professionally and politely to maintain excellent service standards.
• Dealt with high-volume calls and emails competently to meet service targets.
• Processed payments and online bookings with zero error.
• Planned travel itineraries for families and corporate clients with diverse needs.

• Assisted with managing customer inquiries and reservations efficiently.
• Provided support in coordinating guest bookings and special requests.
• Communicated with guests to ensure accurate information regarding accommodation options.
• Utilised reservation systems to confirm bookings and update guest details.
• Collaborated with team members to maintain high standards of customer service.
• Handled administrative tasks related to reservation processes and documentation.
• Resolved guest issues promptly to enhance overall satisfaction.
• Ensured proper follow-up on guest inquiries to facilitate smooth operations.
• Assisted customers in the reservation process swiftly and accurately for enhanced satisfaction levels.
• Coordinated effectively with team members, resulting in improved performance.
• Collaborated with sales team to improve reservations process.

• Managed guest reservations through various systems ensuring accuracy and efficiency.
• Assisted clients with holiday bookings and provided detailed information regarding accommodation options.
• Collaborated with team members to streamline reservation processes and improve customer service standards.
• Resolved guest inquiries and complaints promptly to enhance overall satisfaction and loyalty.

• Managed reservations effectively ensuring seamless guest experiences throughout stay.
• Utilised property management systems to maintain accurate booking records and availability.
• Coordinated with various departments to fulfil guest requests and enhance overall satisfaction.
• Processed cancellations and modifications promptly to optimise occupancy rates.
• Trained new team members on reservation procedures and customer service best practices.
• Developed relationships with repeat guests to personalise services and encourage loyalty.
• Collaborated with sales team to improve reservations process.

• Company Overview: Tourism Industry
• Reservations clerk
• Wedding Co-ordinator
• Planning Officer
• Tourism Industry

• Filings

• Filings