Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Mungul Dhavish

Surinam

Summary

As a former teller and sales associate, I have developed strong communication, problem-solving, and interpersonal skills directly transferable to a customer service representative role. My experience in handling a high volume of transactions has honed my ability to manage time efficiently, maintain attention to detail, and resolve customer concerns promptly. I am adept at building rapport with customers, understanding their needs, and delivering personalized solutions. Additionally, my background in sales has strengthened my ability to upsell, cross-sell, and ensure customer satisfaction, which aligns with the goals of customer service excellence.

Overview

2
2
years of professional experience

Work History

TELLER

Booksystem LTD
06.2024 - 12.2024
  • Cash Handling and Transaction Accuracy: I became proficient in managing financial transactions, including cash handling, balancing registers, and ensuring accuracy in payouts and deposits, which requires strong attention to detail and accountability.
  • Customer Interaction and Conflict Resolution: I gained experience managing a diverse customer base, addressing inquiries, and resolving disputes professionally, ensuring a positive customer experience even in stressful situations.
  • Multitasking and Time Management: Working in a fast-paced environment, I learned to manage multiple tasks simultaneously-processing bets, handling payments, and assisting customers-while maintaining efficiency and high service standards.

Owner

Own Shop
10.2022 - 04.2024
  • Problem-Solving and Adaptability: Running the shop alone required me to quickly adapt to unexpected challenges, such as inventory shortages, customer complaints, or equipment malfunctions. I learned to think on my feet and find practical solutions in real time.
  • Self-Discipline and Time Management: As a solo manager, I had to balance multiple responsibilities, from customer service to inventory control and financial management. This experience taught me to prioritize tasks and manage my time efficiently to ensure smooth daily operations.

Salesperson

Dream Price Supermarket
  • Product Knowledge and Upselling: I became well-versed in the products offered, including their features, benefits, and promotions. This knowledge enabled me to assist customers effectively and suggest additional or alternative products, boosting sales and improving the shopping experience.
  • Customer Engagement and Communication: I honed my ability to engage with diverse customers, providing helpful recommendations, answering questions, and addressing concerns. This skill allowed me to create a welcoming environment and build rapport, leading to increased customer satisfaction.
  • Inventory Management and Stock Organization: I gained experience in maintaining product displays, managing stock levels, and ensuring shelves were well-stocked and organized. This skill helped ensure the store ran smoothly and customers could easily find what they needed.

Education

Form 4 - mathematics, English, science, social studies

Thanacody College
Souillac
01.2011

Skills

  • Communication
  • Problem-solving
  • Interpersonal skills
  • Time management
  • Attention to detail
  • Customer concern resolution
  • Building rapport
  • Understanding customer needs
  • Delivering personalized solutions
  • Upselling
  • Cross-selling
  • Customer satisfaction
  • Customer service excellence

Awards

IC3-Computer Literate, Certificates are available on demand.

Languages

English
First Language
French
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2

Timeline

TELLER

Booksystem LTD
06.2024 - 12.2024

Owner

Own Shop
10.2022 - 04.2024

Salesperson

Dream Price Supermarket

Form 4 - mathematics, English, science, social studies

Thanacody College

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Mungul Dhavish