Mukesh Kumar Ramlall
Rughoobur Lane, Laventure
Summary
I am willing to give my total support to the establishment, in order to achieve the organizations and personal goals. Having twenty eight years of experience in hotel operations including achievements of five successive Grand Openings in Mauritius & Seychelles and in Canada lately; I consider myself to be self-motivated, dedicated to my work and believe in team spirit; this will be an enthusiastic opportunity to put forward my achievements.
Overview
32
32
years of professional experience
Work History
Front Office Manager
WHG Holiday Inn Peterborough Waterfront - an IHG Hotel
Peterborough
11.2022 - 03.2025
Front Office Manager & Villa Master
Shanti Maurice Resort & Spa by Shanti Hospitality Group
Saint Félix
04.2017 - 10.2022
Front Office Manager
Long Beach Golf & Spa Resort - Sun International
Belle Mare
03.2016 - 12.2016
Front Office Manager
Radisson Blu Poste Lafayette Resort
Poste Lafayette
07.2015 - 03.2016
Front Office Manager
Centara Poste Lafayette Resort & Spa
Poste Lafayette
10.2012 - 06.2015
Front Desk Manager
Maritim Hotel Mauritius
Balaclava
08.2011 - 09.2012
Housekeeper
Maritim Hotel Mauritius
Balaclava
09.2010 - 08.2011
Personal Assistant to the General Manager
La Plantation Resort & Spa
Balaclava
02.2010 - 08.2010
Duty Manager/Attaché De Direction
La Plantation Resort & Spa
Balaclava
11.2006 - 01.2008
FO & GR Manager
Le Tropical Hotel - Naiade Resorts
Trou D'Eau Douce
03.2006 - 11.2006
Front Office Manager
Voile d'Or Resort & Spa
Bel Ombre
10.2004 - 10.2005
Receptionist/Night Auditor
Sainte Anne Resort - a Beachcomber Hotel
Mahé
09.2002 - 09.2004
Head Receptionist
Beau Rivage - Naiade Resorts
Belle Mare
10.1999 - 08.2002
Front Office Supervisor
Ambre Hotel
Belle Mare
03.1998 - 09.1999
Rooms Division Intern
Le Saint Geran Hotel - Sun International
Belle Mare
09.1997 - 11.1997
Front Office Supervisor
Ambre Hotel
Belle Mare
07.1996 - 01.1997
Receptionist/Cashier
Ambre Hotel
Belle Mare
07.1994 - 05.1996
Rooms Division Intern
Le Palmar Hotel
Belle Mare
06.1993 - 05.1994
Education
Front Office Manager Learning Path -
IHG University
USA - online07.2023
International Hotel Modern Butler Training Program -
South African Butler Acadmy
Dubai06.2022
TCF B2 (Test De Connaissance Du Francais) -
Institut Francais De Maurice
Mauritius03.2022
Typsy Hospitality Online Courses (Housekeeping/ F&B/ Front Office Operations) -
Shanti Maurice Resort & Spa
Saint Félix - Mauritius01.2020
IELTS 6.5 -
British Council
Mauritius05.2017
Lobster Ink Hospitality Online Courses (Front Office Operations) -
Long Beach Resort & Spa
Mauritius04.2016
Introduction to Front Office - Micros Fidelio at Radisson Blu Poste Lafayette Resort & Spat -
Micros Fidelio
Mauritius03.2015
Refreshing Course in Grooming -
Claude Laudenay
Centara Poste Lafayette Resort & Spa - Mauritius08.2014
Sicorax Training – Roster & Payroll -
Sicorax
Centara Poste Lafayette Resort & Spa - Mauritius02.2013
Yield Management -
MITD
Maritim Hotel Mauritius08.2012
The Art & Techniques of Group Facilitation -
Maritim Hotel Mauritius
Balaclava, Mauritius08.2012
Team Building -
Maritim Hotel Mauritius
Balaclava, Mauritius07.2012
Real Time Strategie -
Maritim Hotel Mauritius
Balaclava06.2012
Train The Trainer Course -
IVTB
La Plantation Resort & Spa - Mauritius09-2009
Basic Feng Shui Course -
La Plantation Resort & Spa
Balaclava, Mauritius01.2009
Time Management Course
Dale Carnagie RSA
La Plantation Resort & Spa - Mauritius10.2008
Train The Trainer Course -
Naïade Resorts Training Academy
Le Tropical Hotel - Mauritius08-2006
Introduction to Front Office/ Micros Fidelio and Night Audit Functions -
Beau Rivage Hotel
Belle Mare - Mauritius02.2000
Understanding Information Technology For Administration And Management -
Hotech Hotel System Training Centre
Ambre Hotel - Mauritius06-1999
Customer Care Service -
Ambre Hotel
Mauritius02.1999
NTC 2 in Rooms Division -
Hotel School of Mauritius
Ebène - Mauritius02.1998
PCE in Rooms Division -
Hotel School of Mauritius
Curepipe - Mauritius05.1994
School Certificate -
La Confiance College
Beau Bassin - Mauritius01.1992
Skills
- Team Management & Leadership, Operational Expertise, Guest Focus, Financial Management, Communication Skills, Problem Solving, Attention to Details, Organizational Skills, Technical Proficiency, Compliance Knowledge
- Microsoft Office: Word, Excel, PowerPoint, Publisher, Outlook, Internet Explorer
- Comanche – version 812
- Micros-Fidelio – version 8
- Opera V50– PMS System
- Hogatex
Additional Information
- Ordained as Commandeur by Grand Maitre Jean Claude Jalloux of La Confrérie du Sabre d’Or, France – September 2017 at The Ravenala Attitude - Mauritius.
- Ordained as Maitre Argentier by Ambassador Ravin Unthiah of La Confrérie du Sabre d’Or, Mauritius – October 2014 at Château Labourdonnais - Mauritius
§ Ordained as Officier Sabreur by Grand Maitre Jean Claude Jalloux of La Confrérie du Sabre d’Or, France – September 2013 at Maritim Hotel Mauritius.
Ordained as Chevalier Sabreur by Grand Maitre Jean Claude Jalloux of La Confrérie du Sabre d’Or, France – October 2008 at La Plantation Resort & Spa.
Affiliations
- Football and Yoga/ Meditation
Reference
Mr Ravin Uthiah - Chief Operations Officer – Attitude Hotels Mauritius. (email: ravin.unthiah@hotels-attitude.com)
Languages
English and French
Hindi, Creole & Bhojpuri spoken only
Accomplishments
AWARDS
· Winner of International Gold Star for Quality Award by Business Initiative Directions – Switzerland with
La Plantation Resort & Spa - 2009
· Winner of MQI - National Quality Award Level 1 with La Plantation Resort & Spa - 2008
· Winner of MQI - National Quality Best Service Employee Chairman Special Award 2001
Timeline
Front Office Manager
WHG Holiday Inn Peterborough Waterfront - an IHG Hotel
11.2022 - 03.2025
Front Office Manager & Villa Master
Shanti Maurice Resort & Spa by Shanti Hospitality Group
04.2017 - 10.2022
Front Office Manager
Long Beach Golf & Spa Resort - Sun International
03.2016 - 12.2016
Front Office Manager
Radisson Blu Poste Lafayette Resort
07.2015 - 03.2016
Front Office Manager
Centara Poste Lafayette Resort & Spa
10.2012 - 06.2015
Front Desk Manager
Maritim Hotel Mauritius
08.2011 - 09.2012
Housekeeper
Maritim Hotel Mauritius
09.2010 - 08.2011
Personal Assistant to the General Manager
La Plantation Resort & Spa
02.2010 - 08.2010
Duty Manager/Attaché De Direction
La Plantation Resort & Spa
11.2006 - 01.2008
FO & GR Manager
Le Tropical Hotel - Naiade Resorts
03.2006 - 11.2006
Front Office Manager
Voile d'Or Resort & Spa
10.2004 - 10.2005
Receptionist/Night Auditor
Sainte Anne Resort - a Beachcomber Hotel
09.2002 - 09.2004
Head Receptionist
Beau Rivage - Naiade Resorts
10.1999 - 08.2002
Front Office Supervisor
Ambre Hotel
03.1998 - 09.1999
Rooms Division Intern
Le Saint Geran Hotel - Sun International
09.1997 - 11.1997
Front Office Supervisor
Ambre Hotel
07.1996 - 01.1997
Receptionist/Cashier
Ambre Hotel
07.1994 - 05.1996
Rooms Division Intern
Le Palmar Hotel
06.1993 - 05.1994
Front Office Manager Learning Path -
IHG University
International Hotel Modern Butler Training Program -
South African Butler Acadmy
TCF B2 (Test De Connaissance Du Francais) -
Institut Francais De Maurice
Typsy Hospitality Online Courses (Housekeeping/ F&B/ Front Office Operations) -
Shanti Maurice Resort & Spa
IELTS 6.5 -
British Council
Lobster Ink Hospitality Online Courses (Front Office Operations) -
Long Beach Resort & Spa
Introduction to Front Office - Micros Fidelio at Radisson Blu Poste Lafayette Resort & Spat -
Micros Fidelio
Refreshing Course in Grooming -
Claude Laudenay
Sicorax Training – Roster & Payroll -
Sicorax
Yield Management -
MITD
The Art & Techniques of Group Facilitation -
Maritim Hotel Mauritius
Team Building -
Maritim Hotel Mauritius
Real Time Strategie -
Maritim Hotel Mauritius
Train The Trainer Course -
IVTB
Basic Feng Shui Course -
La Plantation Resort & Spa
Time Management Course
Dale Carnagie RSA
Train The Trainer Course -
Naïade Resorts Training Academy
Introduction to Front Office/ Micros Fidelio and Night Audit Functions -
Beau Rivage Hotel
Understanding Information Technology For Administration And Management -
Hotech Hotel System Training Centre
Customer Care Service -
Ambre Hotel
NTC 2 in Rooms Division -
Hotel School of Mauritius
PCE in Rooms Division -
Hotel School of Mauritius
School Certificate -
La Confiance College
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