Summary
Overview
Work History
Education
Skills
Languages
Qualties
Certificates
References
Timeline
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Muhsin Ali Muhammad Hussenbocus

Quatre-Bornes,Plaine Wilhems

Summary

With a proven track record at Concentrix, I excel in delivering exceptional customer service, enhancing customer satisfaction, and resolving complex issues with adaptability and decision-making skills. My experience in fostering teamwork within call center environments has significantly contributed to maintaining professionalism and achieving trust.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Concentrix
Ebene, Mauritius
12.2022 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.

Customer Service Representative

Euro CRM (Bouygues Telecom)
Ebene, Mauritius
02.2018 - 12.2022

Promoting the supportive image of the company, increasing sales and being able to provide accurate information and advice so as to ensure customer trust and satisfaction

Education

Customer Service Representative

Atelka (Vidéotron)
Montréal, Canada
03.2012 - 06.2014
  • Calmly deal with often challenging issues, resolve any customer grievances and provide solutions accordingly and ensure customer trust and satisfaction

Customer Service Representative

Infinity
Ebene, Mauritius
11.2008 - 12.2009
  • Part of a busy and efficient call centre team providing frontline support for valued customers

Education

Computer And Information Sciences

La Salle College
Canada
01-2011

High School Diploma -

College De La Confiance
Mauritius
01-2008

Skills

Teamwork

Adaptability

Decision making

Languages

English
First Language
French
Proficient (C2)
C2
Spanish
Elementary (A2)
A2

Qualties

  • Honesty
  • Self confidence
  • Creativity
  • Empathy

Certificates

  • Cambridge School Certificate (O Level)
  • Cambridge School Certificate (A Level)

References

References available upon request.

Timeline

Customer Service Representative

Concentrix
12.2022 - Current

Customer Service Representative

Euro CRM (Bouygues Telecom)
02.2018 - 12.2022

Customer Service Representative

Atelka (Vidéotron)
03.2012 - 06.2014

Customer Service Representative

Infinity
11.2008 - 12.2009

Computer And Information Sciences

La Salle College

High School Diploma -

College De La Confiance
Muhsin Ali Muhammad Hussenbocus