Mudhoo Sanjana
Curepipe
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Advisor II Blended Support and Branch Officer, skilled in customer service , financial system, risk assessment and compliance. Demonstrates impressive abilities to multitask and work well under pressure.
Overview
2
2
years of professional experience
Work History
Branch Officer
Rogers Capital
Mauritius
05.2024 - Current
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Assisted tellers in researching and correcting daily cash proof when differences occurred.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Advisor II blended Support
Concentrix
Ebene Cybercity, Mauritius
06.2022 - 01.2024
- Communicated clearly and concisely with external stakeholders to describe various requirements and minimise delays.
- Met daily, weekly and monthly KPI targets, maintaining high quality standards.
- Performed due diligence on customer documentation and information.
- Completed required periodic client reviews, managing workload efficiently to meet tight deadlines.
- Refreshed and maintained existing customer data to keep up-to-date and accurate.
- Delivered excellent client service, addressing queries promptly and accurately.
- Delivered end-to-end KYC onboarding lifecycle service for new customers.
- Inbound and outbound calls
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
Education
A-Levels - Economics,Accounting,Mathematics, French language and General paper
Notre Dame College
2022
O Levels - Art and Design,Mathematics, French, English,Business studies,Economics, Additional Mathematics
Notre Dame College
2019
Skills
- Team building
- Communication skills
- Problem-solving
- Multilingual
- Time management
- Customer-focused
- Trustworthy
- Goal oriented
- Friendly and Positive Attitude
- Attention to Detail
Accomplishments
- Youth Employment Program in the Municipality of Curepipe
- Duke Of Edinburgh Award Bronze Level
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
creole
Native language
French
Proficient
C2
English
Proficient
C2
Timeline
Branch Officer
Rogers Capital
05.2024 - Current
Advisor II blended Support
Concentrix
06.2022 - 01.2024
A-Levels - Economics,Accounting,Mathematics, French language and General paper
Notre Dame College
O Levels - Art and Design,Mathematics, French, English,Business studies,Economics, Additional Mathematics
Notre Dame College