Ms Khadeejah Bibi Hosenie
A04 Flammant, La Tour Koenig.
Additional Information
Age : 22 years old
Summary
Dynamic Assistant Manager at Dragon Seed Ltd with a proven track record in enhancing customer satisfaction and driving sales through effective team leadership and strategic decision-making. Skilled in money handling and fostering strong customer relations, I successfully implemented training programs that improved service delivery and increased repeat business.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dragon Seed Ltd
01.2023 - Current
- Enhanced reporting methods for performance metrics, ensuring timely access to critical business information.
- Mentored junior staff on best practices, fostering a culture of continuous improvement within the team.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented customer feedback systems to refine service delivery and increase client satisfaction.
Sales Assistant
Lemon Yellow Ltd
10.2020 - 12.2023
- Assisted customers with product selection and provided tailored recommendations.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
- Maintained inventory levels by conducting regular stock assessments and reordering supplies as needed.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships and repeat business.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
Education
Form IV
Institution Islamic Secular Studies
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Workload management
sports
volleyball
badminton
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Full Professional
Hindi
Full Professional
Timeline
Assistant Manager
Dragon Seed Ltd
01.2023 - Current
Sales Assistant
Lemon Yellow Ltd
10.2020 - 12.2023
Form IV
Institution Islamic Secular Studies