Additional Information
Summary
Overview
Work History
Education
Skills
sports
Languages
Timeline
AssistantManager

Ms Khadeejah Bibi Hosenie

A04 Flammant, La Tour Koenig.

Additional Information

Age : 22 years old

Summary

Dynamic Assistant Manager at Dragon Seed Ltd with a proven track record in enhancing customer satisfaction and driving sales through effective team leadership and strategic decision-making. Skilled in money handling and fostering strong customer relations, I successfully implemented training programs that improved service delivery and increased repeat business.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Dragon Seed Ltd
01.2023 - Current
  • Enhanced reporting methods for performance metrics, ensuring timely access to critical business information.
  • Mentored junior staff on best practices, fostering a culture of continuous improvement within the team.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented customer feedback systems to refine service delivery and increase client satisfaction.

Sales Assistant

Lemon Yellow Ltd
10.2020 - 12.2023
  • Assisted customers with product selection and provided tailored recommendations.
  • Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
  • Maintained inventory levels by conducting regular stock assessments and reordering supplies as needed.
  • Handled customer inquiries and resolved issues promptly, fostering positive relationships and repeat business.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.

Education

Form IV

Institution Islamic Secular Studies

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Workload management

sports

volleyball

badminton 

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Full Professional
Hindi
Full Professional

Timeline

Assistant Manager

Dragon Seed Ltd
01.2023 - Current

Sales Assistant

Lemon Yellow Ltd
10.2020 - 12.2023

Form IV

Institution Islamic Secular Studies
Ms Khadeejah Bibi Hosenie