Mrs Beverley Jemma Woozeear
Rue Prosper D’Epinay, Curepipe
Summary
Dynamic Service Officer with a proven track record at SBM Bank (Mauritius) Ltd, excelling in client needs assessments and relationship building. Demonstrated strong problem-solving abilities, enhancing customer satisfaction and retention. Skilled in cross-selling and up-selling, I effectively processed transactions while maintaining data confidentiality and attention to detail.
Overview
10
10
years of professional experience
Work History
Service Officer - Private Banking & Wealth
SBM Bank (Mauritius) Ltd
07.2023 - Current
- Assisted customers with inquiries, providing accurate information on services and products.
- Processed customer transactions efficiently, ensuring adherence to company policies and procedures.
- Maintained organized records of customer interactions, facilitating timely follow-ups and issue resolution.
- Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
- Utilized customer relationship management systems to track service requests and manage workflow effectively.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and attention to detail.
- Participated in training sessions to learn operational procedures and improve service techniques.
- Adapted quickly to changing priorities, maintaining a positive attitude in fast-paced environments.
- Provided exceptional customer support, leading to increased client retention and loyalty.
Credit Services Officer
SBM Bank (Mauritius) Ltd
08.2019 - 06.2023
- Assisted in processing loan applications and documentation verification.
- Worked with team to enhance efficiency of operational workflows.
Customer Service Representative
SBM Bank (Mauritius) Ltd
12.2015 - 07.2019
- Resolved customer inquiries and issues through various communication channels.
- Maintained detailed records of customer interactions using CRM software.
- Enhanced customer satisfaction by providing timely and accurate information.
Education
Bsc Human Resource Management -
Université Des Mascareignes (Université De Limoges)
09.2016
Higher School Certificate -
Notre Dame College
Curepipe11.2011
School Certificate -
Notre Dame College
Curepipe11.2009
Skills
- Cross-selling and Up-selling
- Reporting and documentation
- Written and verbal communication
- Client needs assessments
- Effective customer communication
- Collaboration and teamwork
- Problem-solving
- Attention to detail
- Active listening
- Data confidentiality
- Relationship building
Affiliations
Reference
Mr. Azaghen Cuttignane
Senior Officer - Credit Services Officer
SBM Bank (Mauritius) Ltd
Email: azaghen.cuttignane@sbmgroup.mu
Telephone: 2021303
Timeline
Service Officer - Private Banking & Wealth
SBM Bank (Mauritius) Ltd
07.2023 - Current
Credit Services Officer
SBM Bank (Mauritius) Ltd
08.2019 - 06.2023
Customer Service Representative
SBM Bank (Mauritius) Ltd
12.2015 - 07.2019
Bsc Human Resource Management -
Université Des Mascareignes (Université De Limoges)
Higher School Certificate -
Notre Dame College
School Certificate -
Notre Dame College