MR. LINDSAY PAUVADAY
GOODLANDS
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
26
26
years of professional experience
1
1
Certification
Work History
TEAM LEADER /Technical Support Specialist
JET SOLUTIONS PROVIDER LTD
MAURITIUS / REUNION /SEYCHELLES / MADAGASCAR
01.2009 - Current
- Provided high-level technical support by resolving inquiries by phone, e-mail, and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Troubleshoot problems with software, hardware, and networking for users.
- Large Format printer Specialist as brand CANON / EPSON/ MUTOH / OCE
- SALES
- Supported customers throughout incident response, management, and resolution to deliver expert assistance for technical needs.
- Recognized escalation needs and connected customers with advanced support staff.
- Worked within a task management system to receive, manage, and close support requests.
- Crafted intelligent, professional responses to emailed and web chat customer questions.
- Partnered with sales, operations, and field service teams to coordinate solutions.
- Managed fast-paced call center work to assist a high volume of daily customers using multiple internal databases and systems.
- Identified trends in client requests and helped management get ahead of ongoing problems.
- Tracked changing software and technologies with the potential to impact customer requirements.
- Assisted the sales team by creating and maintaining supporting data files.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Diagnosed and troubleshot hardware, software, and network issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up workstations for employees.
- Developed and implemented preventive maintenance procedures.
- Tested new software and hardware prior to deployment.
- Created user accounts and assigned permissions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured, and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Helped streamline repair processes and update procedures to support action consistency.
- Configured and tested new software and hardware.
- Knowledge of electronics components soldering
- Knowledge of electrical single phase and three phases.
- Experienced in helpdesk support and ticketing
- Knowledge of Windows / Mac / Linux -( Usage and install OS)
- Knowledge of administrative task
- Technical support Team management
- Participated in cross-functional team-building activities.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Translated complex technical issues into digestible language for non-technical users.
- Escalate issues directly to suppliers FRANCE /BELGIUM /SOUTH AFRICA / UK / GERMANY
Technical Support Engineer
BOI
REUNION ISLAND /MAURITIUS
10.2003 - 12.2009
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
Junior Technical Service Engineer
A W WONG
MAURITIUS
02.1998 - 10.2003
- Provided technical support in both on-site and telephone consultations.
- Performed scheduled service work, installations, testing, and repairs.
- Identified and corrected system faults to minimize operational system downtime.
- Diagnosed malfunctions of Software, directing support tickets to appropriate personnel for remediation.
- Assistant Team leader
- Provided technical support in both on-site and telephone consultations
- Performed scheduled service work, installations, testing, and repairs
- Identified and corrected system faults to minimize operational system downtime
- Installation of boiler and iron REVERBERI ITALIAN BRAND to all hotels of Mauritius
Education
EXPERIENCE MORE THAN 15 YEARS IN ICT FIELD - Science Education
Soondur Munrakhan COLLEGE / State Secondary School
TERRE ROUGE 11.1994
Skills
- Hardware Upgrades
- Team Support
- Account Management
- MS Office Proficiency
- Windows 10
- Mac Systems
- Business Development
- Document Shredding
- Windows Vista
- Data Recovery
- User Experience
- Troubleshooting and Assistance
- Component Replacements
- Staff Training
- Data Connectivity
- Customer Service Expertise
- Apple IOS
- Problem Resolution
- Mobility Devices
- Software Diagnosis
- Customer Support Needs Assessment
- Configuring Devices
- Interoffice Correspondence
- Desktop Support
- Technical Documents Comprehension
- File Management Software
- Team Meeting Facilitation
- Document Archiving
- Agent Assistance
- Support Ticket System Management
- Product Selection
- International Shipping
- Mozy Online Backup
- PC Component Diagnostics
- Organizational Skills
- Hardware and Peripherals
- Closing Tickets
- Office Supply Ordering
- Operational Efficiency
- Technical Issues Analysis
- Information Updates
- Application Installation
- Hardware and Software Installation
- Onsite Installations
- Responding to Technical Questions
- Customer Accounts Management
- Reading Comprehension
- Computer System Maintenance
- Accounts Payable and Accounts Receivable
- Appointment Scheduling
- Onsite Instruction
- Desktop Partitioning Software
- Resolve Technical Problems
- Analytical and Methodical
- Tracking and Documentation
- Hardware Repair
- LAN and WAN Assessment
- Friendly and Patient
- Collaborative Team Player
- Training Material Development
- Customer Communication and Empathy
- Read Technical Manuals
- Emergency Service Coordination
- Service Desk Team Management
- Microsoft Windows and Office
- TCP/IP
- Norton Antivirus Software
- Ethernet and Firewall Proficient
- Linux Programming and Administration
- Billing Procedures
- Product and Service Sales
- Money Transfer Systems
- Verbal Communication
- Guest Relations
- Multitasking Strengths
- Sales Expertise
- Customer Service
- Sales Training
- Money Handling
- Time Management
- Product Promotion
- Excellent People Skills
- Meeting Deadlines
- B2B Sales and Customer Service
- Sales and Marketing
- Teamwork and Collaboration
- Complex Problem-Solving
- Conflict Resolution
- Sales Goal Attainment
- Signage Changes
Certification
- Licensed DIPLOMA IN ELECTRONICS
- CANON PRINTERS SMALL TO LARGE FORMAT
- EPSON PRINTER SAMLL TO INDUSTRIAL MACHINE
- MUTOH LARGE FORMAT PRINTER SPECIALIST
- UPS /ONDULEUR CERTIFIED ENGINEER FOR HIGH RANGE
SAVATE BOXE FRANCAISE, CYCLING, SWIMMING, ROLLERS INLINE, MOUNTAIN HIKING, DIVING, GUITAR, ROBOTICS
- I'm practicing Savate since young and its my main passion .
- Cycling for mostly down hill and
- Swimming FREE STYLE
- Roller inline for slalom
- Mountain to be in contact with nature
- Diving I'm certified for Openwater Certification and to enjoy the silent world
- Guitar to relax and free from stress
- Robotics , I'm so passionate for research and development with technologies
Additional Information
DRIVING LICENSE
- MOTOCYCLE
- CAR
- LORRY PROFESSIONAL DRIVNG LICENSE
- BUS PROFESIONAL DRIVING LICENSE
- TAXI
- FORKLIFT
Languages
French, ENGLISH, LOCAL CREOLE
Native language
English
Advanced
C1
French
Advanced
C1
LOCAL CREOLE
Advanced
C1
Savate Boxe Francaise - Swimming-Cycling -Roller inline - Diving - Hiking -Robotics
- Savate Boxe Francaise, I'm sp passionate and talented since very young , beautiful sport
- Swimming, i like to give my maximum in the minimum time
- Cycling -mostly downhills
- Roller inline , i like slalom , still perform and one to be the best in the competition .
- Diving , im certified for the Openwater certification and its my world , just enjoy the silence :-)
- Robotics, i like research & development and so passionate with technologies
Timeline
TEAM LEADER /Technical Support Specialist
JET SOLUTIONS PROVIDER LTD
01.2009 - Current
Technical Support Engineer
BOI
10.2003 - 12.2009
Junior Technical Service Engineer
A W WONG
02.1998 - 10.2003
EXPERIENCE MORE THAN 15 YEARS IN ICT FIELD - Science Education
Soondur Munrakhan COLLEGE / State Secondary School